Mortgage Securities Officer - Wolverhampton, United Kingdom - OneSavings Bank Plc

OneSavings Bank Plc

Verified Company

Wolverhampton, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the team:

The Securities team within Mortgage Servicing process all securities related tasks for the lending brands within OSB Group

Our philosophy:

What you will be doing:

In this varied and interesting role, you will have the opportunity to deliver exceptional customer service within a supportive and enthusiastic team.

You will facilitate and progress post contract mortgage variations in line with the group operating procedures,mandates and lending policy and be responsible for processing all securities related post tasks, ensuring the customer journey is at the heart of all you do.

Your responsibilities will include

Approving Securities requests in line with the Servicing and Collections Mandate. T
Communicating by telephone and in writing with customers, solicitors, or any third parties in an effective manner, handling objections and responding to complaints where necessary.
Identifying any potential fraudulent activity or breaches to contract and escalate any concerns to the appropriate person immediately.
Assessing allocated workload within assigned mandate level and within agreed service levels and lending policy.
Interpreting customer issues and analysing existing policies and procedures to determine a suitable resolution, ensuring the banks risk position is protected at all times.
Protecting the Bank from risk exposure by ensuring all charges are registered correctly at the Land Registry, ensuring continual oversight and high attention to detail.

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:

Previous experience of working within a mortgage securities environment would be an advantage.
Strong attention to detail is essential.
Verbal and written communication skills are essential.

What to do next:

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. _
We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board leveland on a monthly basis receive updates on our progress. _

INDLP