- Administer new complaints received centrally (via post, email, executive or senior leader escalations, telephone calls or from external bodies). Ensure all customer contact is acknowledged and contacting the customer and assigning for investigation to a Complaint Officer or relevant service team.
- Answer calls from those wishing to make a complaint, many of whom may be dissatisfied with aspects of the service provided; offer suitable reassurance, support, and information on making a complaint.
- Support early resolution to prevent escalation.
- Responsible for the input and maintenance of complaints into database system and generating data from the systems when requested. Manage tasks to allocate online complaints received.
- Assess, monitor and accurately record all complaints received, ensuring that investigation/response deadlines are set. Request regular updates from operational teams &contractors where required and in support of the Complaints Officers.
- Ability to communicate clearly and empathetically with customers to understand their complaints and provide appropriate responses.
- Skill in resolving customer issues and conflicts in a professional and satisfactory manner
- Capability to prioritise and handle multiple complaints efficiently, meeting deadlines and maintaining a structured workflow.
- Capacity to analyse complaints, identify root causes, and propose solutions to prevent future occurrences.
- Skill in finding innovative and customer-centric solutions to address various types of complaints.
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Complaints & Casework Officer/ Admin
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Cleantech People Slough, United Kingdom**What's involved with this role: · **Job Ref: Slough RQ1218954** · **Hybrid working - required to come into the Slough Offices twice a week.** · Providing effective administrative support including logging council wide Complaints, Member (Councillor) casework and queries receive ...
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SUPERCAR HIRE LIMITED London, United Kingdom**Purpose** · To support the Corporate Complaints and HR Admin team with: · - Triaging Subject Access Requests Freedom of information Redacting Inbox management · You Must have 6 years experience within business support · Complaints administration experience · HR admin experience ...
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Deekay Technical Westminster, United KingdomNote: it's more of an admin role. · As a Complaints Officer, you'll report to a Complaints Team Manager, based in one of Westminster City Council's offices for a minimum of three days per week. Your role within the complaints team will involve handling various administrative task ...
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Administrative Officer
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Deekay Technical London, United KingdomMust have housing experience · As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week. · Your responsibilities will encompass logging new complaint ...
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Admin Team Leader
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Barnet, Enfield & Haringey Mental Health NHS Trust London, United KingdomWe have a vacancy for a Band 5 Admin Team Leader in Haringey and Enfield Substance Misuse Services (part of Barnet, Enfield and Haringey Mental Health Trust). · We provide a range of services to people who are worried about their alcohol or drug use. Our Admin Team provide a cruc ...
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Business Support Assistant
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CHURCHILL ESTATES LIMITED London, United KingdomWe require a Business Support Officer to assist us with a peak in workload relating to complaints, case work and leaks. · The Customer Relationship Team is one of the most high profile teams in Housing working on a varied scope of work in Building Maintenance. · We are looking fo ...
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Administration
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LTHT Staff Bank London, United KingdomWe are currently recruiting for a Variety of Skilled admin workers · Pay starting from £11p/h and more depending on job and experience · - Data entry · - Administration · - Receptionist · - Call Centre customer service · - Advance Microsoft office skills · - Experience working in ...
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PERFECT MOSSION LIMITED London, United Kingdombusiness support officer to provide admin duties to the Corporate complaints team including FOI's & SARs · Must have great word and excel skills and worked within the public sector · 5 YEARS ADMIN _**EXPERIENCE**_ · **Job Types**: Part-time, Temp to perm · Contract length: 7 mont ...
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Contract Administrator
2 weeks ago
McLaren Resourcing London, United Kingdom1 Contract Admin (Nights) required at Stratford E15 2GP to work between 22:00 and 06:00 8 hour night shifts paying £13.50 per hour. This is a permanent position starting prior a successful interview. · Daily responsibilities include: · - First point of contact for incoming teleph ...
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Customer Service
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Kone London, United KingdomCustomer Service & Admin Team Leader (FSM) · Purpose: · The Customer Service & Admin Team Leader manages, evaluates, develops and leads one of the front line's Customer Service and Admin (CS&A) teams to ensure that the organization's customer service and administration strategy i ...
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Receptionist - Full Time
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The Vale Surgery London, United Kingdom Full timeThe post holder is expected to provide admin support to the practice team. Accurate administration is important to ensure that the work of the practice is carried out efficiently. The post holder will sometimes be first point of contact for patients in person and by telephone. Th ...
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Business Support Officer
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4TH EARTH LIMITED London, United KingdomTo support the Corporate Complaints and HR Admin team with: · Triaging Subject Access Requests Freedom of information Redacting Inbox management · **Purpose** · To provide a professional, proactive, customer focussed business administrative service to the organisation (function-b ...
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Business Support Officer
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Novax Recruitment Ltd London, United Kingdom**Job** - Business Support Officer · **Rate** - £14.30 · **Location** - Southwark · **Contract** - 3 months · **Hours** - 36 9am - 5pm · **Job** - Business Support Officer · **Rate** - £14.30 · **Location** - Southwark · **Contract** - 3 months · **Hours** - 36 9am - 5pm · - To c ...
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Service Administrator
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DMC Healthcare London, United KingdomThe post holders primary responsibility is to provide administrative support to our dermatology service. Supporting our patients, clinicians, and support staff through the patients pathway. The post holder will have great knowledge of our contracts and the admin processes to ensu ...
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Eho - Housing
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Osborne Richardson London, United KingdomOur local authority client, based in the South London are looking to appoint an experienced Environmental Health Housing officer. Duties will include enforcement action, issuing Civil Penalty Notices as well as HMO Licensing and investigation complaints from occupiers of private ...
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Eho Food
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Osborne Richardson London, United Kingdom*Fantastic opportunity for long term contract* · Our client, based around Central London are looking for a Food/Health and Safety qualified EHO to carry out New Premises and Category A-D food hygiene inspections, as well as dealing with food/H&S complaints and RIDDOR investigatio ...
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Fawkes and Reece London, United KingdomWe are currently recruiting for a Resident Liaison Officer to work in London · Our client is a main contractor focusing on the social housing sector in reactive works and planned maintenance; you will be responsible for acting as the company's representation to the residents acro ...
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London Fire Brigade London, United Kingdom**The Role** · Post: Primary Authority Business Group Administrative Officer Salary: £34,215.00 per annum Grade: FRS C Salary range: £34, £41,075.00 per annum Contract type: Permanent Working pattern: Full-time Application closing date: Thursday 16 May 2024 at 16:00 GMT An opport ...
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Reform Physiotherapy and Pilates Limited London, United KingdomWe are seeking a highly professional, administrator who has an interest in health, fitness and well-being and a natural empathy for people. · You must have experience in customer service as well as working to KPI/KPAs as this will be a large proportion of the role. · You must be ...
Complaints Admin - London, United Kingdom - Service Care Solutions - Housing
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Description
Job Title: Complaints AdministratorLocations: Ealing OfficeStart Date:ASAPSalary: £17.49 Umbrella p/hHours: Part time Hours a week)Our client are looking for a Complaints Administrator to assist in the effective and timely coordination, management and monitoring of all complaints, Housing Ombudsman and Elected Representative cases requiring investigation and response.Job role -
Candidate profile -
If you require any additional information regarding the position, please call Arran at Service Care Solutions on or send an E-Mail to