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    Senior Commercial Analyst - London, United Kingdom - Gentrack

    Gentrack
    Gentrack London, United Kingdom

    1 week ago

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    Description

    The Company

    The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Gentrack provides utilities across the world with market leading products and services to drive their transformation. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we're helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to manage complexity, deliver exceptional customer experiences, and secure profits. Together, we are renewing utilities.

    Our Values and Culture

    Colleagues at Gentrack are one close team of passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners and each other. Our core values are:

  • Respect for the planet
  • Respect for our customers
  • Respect for each other

    • Gentrack provides essential software for essential services. Pairing powerful platforms with deep market knowledge to help utilities and airports lower service costs, foster innovation and confidently navigate market reform. Our teams work across the APAC and Europe regions to service over 200 utility and airport sites in 20 countries with leading solutions including Gentrack Velocity, Junifer and Assurance.

    Because we understand the challenges of operating in a highly regulated and competitive market, we take the pain out of managing operational change. With agile Gentrack platforms, our clients ensure they are always in step with the market and the regulators, but always ahead of their competition.

    We have a clear purpose: to accelerate the global transformation to cleantech. The world has woken up to the fact that water and energy are precious resources that must be cherished. Technology will play the leading role in transforming the industry so that we can all live a more sustainable life. Gentrack is a technology-first company that leads in our core markets, providing essential software and services to the utilities industry, moving it into the cloud, transforming it to be agile and deploying clean solutions to consumers and enterprises across the globe. We bring innovation and pace to the industry.

    We have great customers that depend on us to provide essential services. As a B2B software and service provider bringing complex, mission critical systems to a few large-scale clients in the UK and across the globe, we will only fulfill our global aspirations if we have the most talented leadership working with these clients to secure their business through the delivery and support of great technology.

    Gentrack is a 600+ person, growing business, listed in the public markets of Australia and New Zealand. The main people centres are in London, Auckland, Melbourne and Pune.

    As the Senior Commercial Analyst for Gentrack's Assurance Managed Services team, you will be responsible for the establishment, growth and continuous improvement of the offering. You will become an expert in the way Gentrack's Assurance Managed Service customers businesses operate and what drives their success. You will leverage your extensive experience to implement creative business solutions, following industry best practice.

    Your success will be measured by:

    · Enabling an efficient process from pre-sales to client presentation.

    · Improvement in Customer Satisfaction through frequent invoicing and timely reporting.

    · The implementation of automation that drives down manual work and reduces operational costs, while maintaining quality of service.

    · Facilitating the HoA to develop the Assurance Service Catalogue.

    Key responsibilities

  • Manage customer onboarding data requirements and the Assurance tracker, enabling efficient turn around e.g. Proof Of Value request to presentation.
  • Drive operational performance and identify areas of improvement for both the client and Assurance application.
  • Manage customer data requirements to facilitate the effectiveness of Assurance delivery; ensure that the data held and processed is accurate and timely.
  • Manage the customer invoicing process, ensuring that invoices go out on time, of quality and approved for issue by the Head of Assurance.
  • Identification of new data errors in the Utilities industry and liaise with the team to develop resolution mechanisms (Trading Disputes, HH)
  • Develop and maintain management reporting.
  • Develop operational reporting to be utilised by the Assurance team, for effectiveness and efficiency e.g Tableau
  • Liaise with development teams and project managers in order to reach a timely resolution on queries
  • Support presales activities as required, particularly in the analysis and generation of the forecast opportunity.
  • Present and demonstrate findings in the customer sessions
  • Deliver professional, timely, communications to ensure Gentrack customers are kept up to date in line with agreed timeframes.
  • Develop and support Service Delivery Manager in generating timely customer reporting.
  • Support monthly Business Review Activities as required, particularly in the generation of the pack.
  • Present operational updates in the customer Monthly Business Reviews sessions
  • To abide to the Compliance Policies and Procedures of the Company
  • Take reasonable care of your own and other people's Health & Safety in the workplace.
  • Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else's Health & Safety at risk promptly.
  • In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader.

    • Experience required

  • 5 years or more experience in the Electricity and Gas retail industries is required.
  • Previous experience in a software environment is preferred.
  • Computer Literate with strong Excel and Word.

    • Personal Attributes

  • Excellent analytical & problem-solving skills.
  • Ability to follow detailed written instructions.
  • Excellent attention to detail.
  • Ability to self-regulate and work independently.
  • Technically minded.
  • Strong verbal and written communication skills.
  • A passion for excellence and a commitment to be the best.
  • High levels of energy, sound judgement and determination to achieve with a sense of urgency.
  • Excellent relationship management and interpersonal skills.
  • An open-minded consultative approach.
  • Ability to give and receive positive and constructive feedback.
  • Ability to creatively solve problems.
  • Attention to detail.
  • Educated to degree level.
  • Ability to code in SQL is preferred.
  • Ability to access and track industry change.
  • Would be beneficial to have experience utilising the Assurance software

    • #LI-KC1

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