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Newcastle upon Tyne

    Community therapist - Newcastle upon Tyne, United Kingdom - THG

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    Description
    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers.

    Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.


    Reporting to:
    Business Account Manager
    As an ESPA Retail Therapist, you will assist in the day to day running of the ESPA account.

    You will grow awareness of the ESPA brand using both internal and external promotional activity, and carry out spa-therapy treatments on the sales floor and within treatment rooms.

    Raise awareness of the ESPA brand and educate prospective customers in product and treatment range.
    Maintain the ESPA counter, site, and treatment areas to the highest standards of cleanliness, hygiene, and presentation.

    Ensure that customer service is of the highest standard escalate any client complaints promptly with professionalism to senior management.

    Participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
    Ensure products and treatments prescribed are appropriate to customer needs and consider medical contraindications.

    Conduct treatments punctually and to a consistently high standard in accordance with clients' requirements and as per the training received to strive for repeat bookings.

    Communicating to senior management if there are any discrepancies to support these being rectified.
    Minimum Level 3 in Beauty Therapy, and active hands-on treatment experience.
    Satisfactory level of computer literacy, in Word and Excel.
    CRM data capture %

    THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.



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