Jobs
>
Norwich

    Service Desk Administrator - Norwich, United Kingdom - Fluke

    Default job background
    Full time
    Description

    Responsibilities

    Technical

  • Fully inspect and test instruments returned from customers and end users.
  • Correctly and accurately calibrate the units.
  • Manage all assets – booking in, traceability records, logistics, and product shipping.
  • Effectively resolve application and technical questions for Fluke Reliability customers.
  • Manage the Service Engineers and hire equipment
  • Maintain stores and inventory levels.
  • Assist in organizing and maintaining the workshop according to health & safety regulations and ensure that all processes carried out are in accordance with our QA and ISO 9001.
  • Help drive continuous improvement within the department and Health & Safety procedures
  • Commercial

  • Proactively contact customers and actively manage reminder programs to drive revenue.
  • Own customer satisfaction and ensure we deliver excellence in customer service.
  • Utilize and maintain Fluke's CRM system (Salesforce) to report, monitor, and understand gaps in service targets, then take corrective actions.
  • Analyse and manage productivity, make recommendations, and process improvements.
  • Answer customers' requests, perform, and send quotations.
  • Assist the sales coordinator with ordering and invoicing management.
  • Experience

  • Engineering qualifications, Business Administration, or equivalent experience is required.
  • Excellent communication skills (verbal and written) required; must be able to interact with and convince both internal and external customers.
  • Experience with a customer-facing sales role, marketing, product planning, or product management experience would be desirable
  • Strong knowledge of database management, reporting, and analysis needed with excellent PC skills
  • Experience with industrial products, sales, and training preferred.
  • Personal Skills

  • Undertake all other reasonable tasks which will ensure the smooth and efficient running of the business, together with other team members.
  • Assist in any other areas of the company business which is considered necessary.
  • Demonstrate excellent customer focus with both external customers and other Fluke entities, ensuring a smart and professional company image is maintained.
  • Ability to work on own initiatives with a can-do attitude to ensure the smooth running of the calibration department.
  • Must be able to prioritize workload to meet deadlines required by the business.


  • Fortive Norwich, United Kingdom Full time

    Day in the Life of a Service Desk Admin · The role is responsible for customer care through technical service, inspection, calibration, and contributing to the service revenue. You are responsible for managing incoming and outgoing service requests covering the calibration, insp ...


  • Mundesley Medical Centre Norwich, United Kingdom

    You will be working within our busy dispensary mainly at the reception desk where patients collect their medication and answering the phone · **Overall Purpose of Job**: · To work as part of the busy dispensary team providing basic administration support and to develop customer s ...


  • Norse Group Norwich, United Kingdom

    **Junior Systems Support Administrator** · **Salary £22,000** · **37 Hours per week** · Norse Group have a fantastic opportunity for a **Junior Systems Support Administrator** to join our Groups HR Department based at our Head Office in Norwich. · This role is being offered on a ...


  • Bullen Developments Limited Norwich, United Kingdom

    We are looking for a professional receptionist to manage our front desk at our office at The Lowlands, Drayton. · Prior experience as a receptionist is also helpful. · **Start date for role will be 7th August 2023** · Key Responsibilities · - Greet visitors with a professional, p ...

  • Motorvogue

    Service Advisor

    2 weeks ago


    Motorvogue Norwich, United Kingdom

    **Ref: 0004/03**: · - Location Norwich- Working Hours Full time including Saturdays- Benefits- Salary £26,000 (£35,000 OTE)- Closing Date 28/02/2023**Service Advisor (Norwich)**: · Motorvogue are looking to recruit an experienced Service Advisor at our Norwich branch. · We offer: ...


  • Lawson Road Surgery Norwich, United Kingdom

    We are looking for someone to join our fast-paced, friendly and dynamic Patient Service Team. This is a demanding role, so you will need to be confident, highly organised and good at multi-tasking. Our Patient Services Administrators are the first point of contact either on the t ...


  • Lawson Road Surgery Norwich, United Kingdom

    We are looking for someone to join our fast-paced, friendly and dynamic Patient Service Team. This is a demanding role, so you will need to be confident, highly organised and good at multi-tasking. Our Patient Services Administrators are the first point of contact either on the t ...

  • The Ardonagh Group

    Broking Advisor

    1 week ago


    The Ardonagh Group Norwich, United Kingdom

    **Broking Advisor** - Norwich - ARDIC796789 · **Job Outline** · To assist and carry out insurance administration as required for both in and/or out bound client contact. To provide day-to-day servicing, and administration of client insurance requirements in a timely, technically ...


  • HM Prison & Probation Service Norwich, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £19,087 - £23,182**Job grade**: · - Other- NPS Pay Band 2 National**Contract type**: · - Permanent**Type of role**: · - Administration / Corporate Support**Working pattern**: · - Flexible working, Full-time, Job share, Part-t ...


  • HM Prison & Probation Service Norwich, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £20,126 - £23,182- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Other- NPS Pay Band 2 National**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working patte ...


  • Norfolk and Norwich University Hospitals NHS Foundation Trust Norwich, United Kingdom

    Would you enjoy the challenge of recruitment and the diversity of dealing with a variety of different specialties to ensure that we can run the best service possible for all our patients? · An exciting opportunity has arisen for someone to join our team, helping to provide effect ...


  • Inspired Chiropractic Norwich, United Kingdom

    **Our Ref - Indeed Job Spec 202302** · **Job description** · **Administrator - Receptionist** · Full Time - Private Healthcare · **Inspired Chiropractic** · 29 Prince of Wales Road Norwich NR1 1BG · We are looking for a talented and committed individual to join our team in · Norw ...


  • Inspired Chiropractic Norwich, United Kingdom

    **Our Ref - Indeed Job Spec 202302** · **Job description** · **Administrator - Receptionist** · Full Time - Private Healthcare · **Inspired Chiropractic** · 29 Prince of Wales Road Norwich NR1 1BG · We are looking for a talented and committed individual to join our team in · Norw ...


  • TCN UK Norwich, United Kingdom

    **TCN is a vibrant creative workplace provider with 10 campuses across the UK. Since 2006, we've been transforming unloved, heritage buildings into new, vibrant places to work.** · Today, we have over 350 creative companies and over 3000 members working in our buildings, as part ...

  • Orbit Group

    Facilities Officer

    2 weeks ago


    Orbit Group Norwich, United Kingdom

    We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. · We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. · If you w ...


  • Care for Children Norwich, United Kingdom

    **Job description** · We are looking for an enthusiastic intern with a keen interest in international development and a desire to gain experience in fundraising and communications. You will support the work of the Fundraising and Communications team and when required from time to ...


  • Norfolk and Norwich University Hospitals NHS Foundation Trust Norwich, United Kingdom

    An exciting opportunity has arisen for someone to join our Temporary Staffing Bank to support the Medical Workforce team, helping to provide short term locum bank cover for all grades of doctors within the Trust. · The Medical Workforce team is responsible for ensuring the timely ...

  • Kier Group

    Plant Team Leader

    2 weeks ago


    Kier Group Norwich, United Kingdom

    We're looking for a **Team Leader** to join our plant team in Norwich · **Location**: Norwich · - hybrid working (2 days per week in the office) · **Contract**: Permanent · - Full Time · **Responsibilities** · In this role, you will be working on the Anglian Water Alliance and as ...

  • Norfolk Snowsports Club

    Receptionist

    3 weeks ago


    Norfolk Snowsports Club Trowse Newton, United Kingdom

    _Receptionist _ · Norfolk Snowsports Club is looking to appoint a highly motivated individual with a flexible attitude, who enjoy working with people. This part-time role will be varied and interesting, and you will be responsible for staffing the busy Reception desk, undertaking ...


  • Norwich Airport Limited Norwich, United Kingdom

    The Customer Services Agent (CSA) reports directly to the Customer Services Supervisor (CSS). · **Main Scope and Function of Job** · To provide check-in, customer service desk, executive lounge, baggage, ADF and general assistance to scheduled, charter and helicopter passengers t ...