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    Senior Sales Associate-Machine A - London, United Kingdom - Tomorrow

    Tomorrow
    Tomorrow London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Who we are

    MACHINE-A is a luxury independent concept store for men and women with exceptional British and international contemporary fashion design as its focus. It is a showcase for London fashion's energy and optimism, selling only the most interesting and current collections from a blend of standout emerging and established brands.

    Working as part of the sales team, you will:

    • Lead by example and provide excellent customer service by building relationships with clientele
    • Acquire and apply high standards of product knowledge and selling skills to maximise all sales opportunities
    • Create a luxurious experience for all clients by asking relevant questions to correctly establish needs and preferences before presenting products
    • Offer clients relevant advice regarding current collections, garment care etc., as well as guiding and assisting the client in making their decision as appropriate
    • Maintain an awareness of Company, Boutique and personal sales targets and performance, working towards all commercial objectives and goals set
    • Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management and sufficient Boutique cover at all times
    • Assist store management and the stock manager with merchandising duties including daily replenishment and monthly stock check
    • Drive the store achieve sales and profit targets by actively contacting and proposing products to clients
    • Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales

    Main Responsibilities:

    • Staying informed about current and future deliveries and translating the relevant information to customers
    • Staying aware of which lines need to be strategically pushed in store
    • Understanding and demonstrating a high level of customer service by assessing and adapting to different client tastes and needs
    • Replenishing stock daily and maintaining high standards of visual merchandising in store according to the manager's guidelines
    • Assisting with maintaining excellent standards in the stockroom
    • Developing and maintaining a personal client book
    • Provide answers to questions relating to price, benefits, features, location, use of merchandise
    • Actively take part in all training events and meetings organized by the store
    • Supports existing team in delivering impeccable customer experience
    • Delivering a culture of hospitality in line with brand values at all times
    • Keep customers informed of current products, trends, and collections
    • Provide support by acting as a key holder in meeting the needs of the business in the store whenever required

    Experience and Skills Required:

    • 4 years + retail experience preferably from a luxury retail environment
    • Having an existing Client List would be preferred
    • A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
    • Strong interpersonal and customer service skills
    • Strong and demonstrable commercial acumen
    • A proactive approach in tackling issues and an ability to identify and implement solutions
    • Ability to work independently and as part of a team
    • Excellent time management & organisational skills
    • Positive attitude – Shows resilience and initiative when needed
    • Attention to detail
    • Verifiable track record of your sales achievements

    MACHINE-A is an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sexual orientation, gender identity, nationality, or disability status.

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