Dispatcher - Dyce, United Kingdom - SGS

Description

Our Client are currently looking for a Dispatcher (medical cover) for a period of 2-6 months in Dyce (AB21 0BF),Job SummaryThe Dispatcher is responsible for organizing and dispatching appropriate personnel, equipment and materials to service locations to meet customer and company requirements in a safe and professional manner.

• As Dispatcher Level 1, receive and document job requests from customer and company personnel to obtain the information necessary to organize a service job.
• Maintain professional telecommunications between all company personnel so that timely responses can be made to all requests.
• Organize and dispatch personnel, equipment and materials.

• Maintain, record and prepare reports that meet all company, customer, and government regulations such as job packets, DOT, lobos, fuel tax, material inventory and time sheets.
• Minimize service incidents that arise from inexperience.
• Help personnel complete company SCDP modules and provide positive support for career development programs.
• Complete the technical modules required to maintain operating efficiency and qualify for promotion.
• Participate in job risk analysis and continuous improvement programs in the district.
• As Dispatcher Level 2, obtain pertinent information from customers to provide a complete job packetfor field and support staff.
• Work closely with Product and Service Delivery Managers on job planning; organize equipment andpersonnel to meet the job requirements.
• Communicate with bulk plant operator on upcoming jobs and chemical needs.
• Prepare well master and quotation creation and job assignments, and ensure details are logged accurately and neatly.
• Track equipment and personnel; know where they are at all times.
• Build and maintain an excellent customer service reputation with customers and field staff.
• Create purchase orders for third party costs.
• Train and mentor dispatchers in Logistics operations.
• Track customer complaints and inform Logistics Manager.
• Track convoys, single or group, and maintain tracking sheet for them.
• Participate in job risk analysis and continuous improvement programs in the district