Jobs

    Technical Support Operator - Stamford, United Kingdom - Huntress

    Huntress
    Huntress Stamford, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Technical Support Agent - Permanent

    Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6)

    Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities?

    We are recruiting for a Technical Support Agent on a full-time permanent basis.

    You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software.


    Areas of responsibility include:
    Answer calls and emails to resolve technical issues by remotely connecting to customer sites
    Call customers to explain certain functions, causes and solutions to the problem
    Escalate issues to your line manager as appropriate
    Complete training sessions to increase knowledge of new featuresSkills and Requirements:

    Excellent organisation and time management skills
    Self-motivated and have a professional telephone manner
    High attention to detail

    Hardworking and committed, with a sense of humourBenefits:
    Yearly bonus twice a year
    25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked
    Flexible working environment
    Pension scheme (3% employers' contribution)
    Life assurance
    Lunch provided once a week
    Snacks and fruits available

    Great onsite facilities, including gym, pool table and XBoxTo find out more about this superb opportunity and package, apply now to receive further details.

    Shortlisting has begun.


    Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

    PLEASE NOTE You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

    We are acting as a Recruitment Business in relation to this role


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