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    Claims Operations and Analytics Manager - London, United Kingdom - MS Amlin

    MS Amlin
    MS Amlin London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Manager of Claims Data and Operations teams

    JOB PURPOSE

  • To be accountable and responsible for ensuring that the provision of 'one version of the truth' robust (structured and unstructured) claims data is delivered in readily accessible format (for self-serve or templated regular reporting) to extract valuable insights and enable better business deicsions to be made and shared with the wider business; and to ensure best practice around data analytics and provision of insights is embedded across the claims function for the benefit of the wider business and our clients
  • To monitor and manage the performance and efficacy of Claims Operations, continually investigating ways to improve and opportunities to leverage the segmentaed model.
  • To support Claims Leadership Team, proactively participating as required, to deliver the strategic objectives for the function, particularly regarding modernization and the creation and implementation of the, Operations strategy.
  • To support Claims Managers, through delivery of data and MI accessibility, in their oversight of their portfolio of claims, ensuring that the best outcomes are achieved consistently for our clients and business, aligning to MS Amlin Values.

    • JOB RESPONSIBILITIES

  • To be focal point for claims team and wider business stakeholders, particularly actuaries, to ensure all known and ad hoc claims data requirements are delivered in a robust, standardized format in a timely manner.
  • To be responsible for timely production of claims report templates and commissioned ad hoc claims analysis & reports, in order to enable claims insights to be shared across the business at all levels, currently including but not limited to: Claim Portfolio Report(s), Claim Deep Dive Report, Open Large Loss Report, CAT & other regulatory reports and Large Movement Report
  • To manage team personnel to ensure consistent delivery of superior level of claims service by all service partners, including TPAs, Coverholders with claims authority & Genpact.
  • To oversee and manage Claims Watchlist with the consequent provision of analysis and insights
  • To work with the Chief Claims Officer, Head of Claims Optimisation (and others where delegted) to create and implement Claims MI strategic deliverables
  • To deliver appropriate self-serve reporting data and analytic tools and support the department in optimal use of these.
  • Be responsible for the organisation, systems and processes that make up Claims Operations, and ensuring that performance is optimised to enable faster, better decision to be made by the Claims teams.
  • Continually investigate better ways of working and work with the Head of Claims Optimisation, and wider London and Genpact teams to implement these.
  • Be a point person for raising of issues and new processes and develop and implement an opportunity assessment process to identify and understand these; implementing and stabilising appropriate processes to address issues, and ensure these are documented and controlled
  • Continually identify candidate processes for segmenting processes to Genpact operations.
  • Be a liaison point (BSM) for the Genpact operations team and monitor and manage the performance and efficacy of the Genpact Claims Operations Team.
  • To work with Head of Claims and Head of Optimisation (and others where delegted) to define, coordinate and execute the Claims Strategy in order to transform current claims propostion towards our vision for a future claims service proposition. This includes market claims modernization initiatives i.eLloyd's: RIO and Blueprint 2.
  • To seek ways to continuously improve and future-proof existing reporting tools and output to ensure they are fit for purpose
  • To develop and implement relevant training to upskill claims team in use of claims data analytics and reporting to provide insights and use of various reports
  • Support the claims response in the JSOX/FCA/PRA/Lloyd's and internal regulatory and control environment. If you are an Owner or Operator of a control to ensure timely completion of all necessary actions within the quarterly reporting cycle.
  • To coordinate with Claims Performance Management team to ensure timely delivery of KPI data and any other assistance required e.g. audits
  • Attend Large Loss Meeting to ensure data requirements met and provide evaluation and challenge with insights delivered
  • Work with Head of Claims Optimisation to ensure regular review of reporting, process and procedures so they are uptodate, future-proofed and fit for purpose
  • Act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation
  • Ensure the performance of team members remains at an excellent standard (including 'green' KPIs), is regulatory compliant and that:SMART objectives and personal development plans are set appropriately with relevant training facilitated.Feedback is given regularly, not just at reviewsUnderperformance is actively managed contemporaneously and high performance celebrated.

    • What we are looking for:

  • Data-orientated and analytically minded – ability to leverage data to enable the proivision of insights
  • Excellent communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
  • Strong ability to build trust and manage relationships with external and internal stakeholders
  • Problem-solving – ability to break down complex issues and spot trends, patterns and interdependcies
  • Decision-making - proven sound judgement and decision making capability, even under time-pressure
  • High-performance mentality – self- motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation
  • Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their 'best version'; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients' and business' evolving requirements
  • Experience & Skills Required:Proven (7+ years') MI data analysis and applicable MI systems experienceProven people management experience – demonstrating engaged, high-performing team membersKnowledge of claims operations, technical claims lifecycles and reserving practicesCII or similar professional qualification (desirable)Firm understanding of key principles and practices of London MarketLondon Market Claims System & Microsoft Office Knowledge e.g. ECF, ExcelAccount/portfolio management experienceWillingness to travel and attend client events
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