Operations Manager - Windsor, United Kingdom - The HR Consultants

The HR Consultants Windsor, United Kingdom

1 week ago

Description

Job Description

We are delighted to be recruiting for a private clinic based in Windsor . The company are looking for an experienced and results driven Operations Manager to join the team to support the overall running of the organisation

Role Overview

To ensure that all non-clinical services meet the expectations of patients and staff and provide a safe environment in which to receive and provide care.
To drive change that delivers improved commercial performance, improved quality standards and improved patient care.
To provide effective and inspiring leadership to the non-clinical teams and to ensure that performance of these teams meets expectations.
To work with clinical teams to support the continual improvement of patient experience, patient care and patient safety.
To ensure that the organisation achieves legislative and regulatory compliance in all areas.
To work with the senior leadership team in delivering organisational objectives
To support Managing Director in achieving aims and development of organisation.

Key Responsibilities

Regulatory and Statutory Responsibilities
Health & Safety Officer
Fire Safety Officer
Statutory and regulatory compliance across all teams
Strategic Responsibilities
Develop and implement plans to achieve company objectives with respect to revenue and margin growth.
Ensure that the staff are supported and challenged to perform through the provision of an effective human resource function and effective IT support.
Analyse key performance metrics and financial data to identify opportunities for improvement.
Work with external consultants to create a roadmap of improvements and support them with the delivery of these.
Operational Responsibilities:
To provide effective leadership to your teams that ensures performance is maximised.
To ensure business changes are managed such that your teams are positively engaged in the change.
Create a culture of innovation and continuous improvement amongst the teams.
To ensure a strong governance framework is established and maintained across all functions.
Ensure day-to-day operations meet organisational aspirations for standards of patient care, patient experience and patient safety.

Functional Responsibilities

Hard Facilities:
To ensure that the buildings and gardens are maintained in line with industry best practice and statutory or regulatory requirements.
To ensure that the buildings and grounds are maintained safely and provide a safe environment for all users.
To provide leadership and control over infrastructure projects that improve the utilisation or quality of the environment.
To ensure that the cost of maintaining the facilities are controlled through effective planned, preventative maintenance.
Soft Facilities
To ensure the kitchen and housekeeping teams work safely and provide a safe environment for patients and staff.
To ensure that the quality of housekeeping and the standards of catering exceed patient expectations and make a positive contribution to the experience of receiving care from us.
To ensure that all statutory and regulatory requirements are met.
Human Resources
To ensure that all best practice and statutory requirements are met.
To ensure that there is a robust performance management environment for all staff.
To ensure that all the documentation relating to staff is administered efficiently and in line with best practice.
To work with external consultants to create an environment where staff are treated fairly and compassionately.
To recognise the contribution that diversity can bring to the organisation and ensure we are accessible to all who may want to work with us.
Administration
To ensure the administration team provide an effective service to clinicians and patients at all times.
To drive improved efficiency and cost-effectiveness of the administration service
To implement controls over recharges that ensures robust collection of fees.
To manage the charging structure for visiting clinicians that is fair, consistent with the market but which values the services provided.
Referrals
To ensure that patients enquiring about our services receive a courteous, professional and efficient response.
To ensure that information about enquiries is collected efficiently and completely and supports the safe care for those that become patients.
To provide insights into enquiries that supports the work of business development teams.
To ensure that patients are kept informed about the status of their referral and that they are assigned to a clinician as soon as possible.

Salary £60k

Full time – 40 hours

Location - Windsor ( hybrid )

Benefits – Company pension , healthcare

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