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    Operations Manager - Slough, United Kingdom - Links Recruitment Ltd

    Links Recruitment Ltd
    Links Recruitment Ltd Slough, United Kingdom

    2 weeks ago

    Default job background
    Full time Manufacturing / Mechanical
    Description
    Job Title: Operations Manager

    This is a full time, office based role with on-site parking.
    Hours: Monday – Friday, 10.30 – 19.30 with one-hour lunch break.
    Holidays: 20 days per annum plus Bank Holidays, increasing to 25 days per annum plus Bank Holidays after 5 years.

    Overview: Our client is searching for a skilled Operations Manager to supervise and enhance our logistics operations.

    The ideal candidate will lead a dynamic team, ensuring precise and efficient shipment processing.

    As the Operations Manager, you play a vital role in refining processes, improving efficiency, and upholding top-notch service standards in the transportation and logistics sector.

    Responsibilities:
    • Team Management:
      • Lead and supervise the courier, mail, art, and freight operations at the Heathrow warehouse.
      • Foster a positive and collaborative work environment.
      • Conduct regular performance evaluations and offer constructive feedback.
      • Develop training programs to enhance team skills and knowledge.
    • Route Optimization:
      • Coordinate with the driver controller and driving team daily.
      • Collaborate with the planning team to improve route efficiency.
      • Monitor and adjust routes to accommodate changes in demand or unforeseen events.
      • Implement technological solutions for enhanced route planning and tracking.
    • Driver Management:
      • Assist the driver controller in identifying problematic routes/drivers.
      • Manage driver schedules to ensure operational efficiency in processing shipments.
      • Resolve issues and conflicts promptly and effectively.
    • Quality Control:
      • Establish and uphold quality control measures for shipments.
      • Monitor and enforce adherence to standard operating procedures.
      • Introduce continuous improvement initiatives to enhance workflows, output rates, and minimize processing errors.
    • Warehouse:
      • Supervise inventory levels and warehouse organization.
      • Maintain a secure work environment and ensure compliance with Health and Safety procedures in the warehouse.
    • Customer Service:
      • Collaborate with the customer service team to address client inquiries and concerns.
      • Liaise daily with both teams to promptly resolve issues and maintain positive client relationships.
      • Ensure efficient management of packing runs and art shipments as per payment schedules.
      • Ensure daily processing and dispatch of remail according to schedule.
    • Cost Management:
      • Monitor and control operational costs within budgetary limits.
      • Identify cost-saving opportunities and implement efficiency measures.
      • Conduct service level and price negotiations with courier and freight suppliers.
    • Compliance and Regulation:
      • Ensure compliance with transportation regulations and industry standards.
      • Stay updated on regulatory changes and implement necessary adjustments.
      • Collaborate with legal and regulatory affairs to mitigate risks.
    • Reporting and Analysis:
      • Generate and analyze operational reports to monitor key performance indicators (delivery/transit times, operational errors, misdeliveries, etc.).
      • Provide regular updates on operational performance to senior management.
      • Utilize data-driven insights for informed decision-making.
      • Report to the Board of Directors.
    Skills Required:
    • Proficiency in Microsoft Suite.
    • Excellent interpersonal skills and teamwork aptitude.
    • Strong problem-solving and critical thinking abilities.
    Qualifications:
    • Minimum education to A level or equivalent.
    • Bachelor's degree in Business, Logistics, or related field preferred but not mandatory.
    • Demonstrated experience in logistics and operations management.
    • Certified knowledge of import and export customs procedures and compliance.
    • Experience in liaison with relevant HMRC departments.
    • Certified knowledge of Dangerous Goods by Air, Sea, and Road.
    • Forklift license.
    If you are a results-driven professional passionate about optimizing logistics operations, we welcome you to apply for this exciting opportunity.

    Please submit your resume and a cover letter detailing your pertinent experience and accomplishments.


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