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    Customer Service Representative – Remote in UK London, England - TTEC

    TTEC
    TTEC London, United Kingdom

    2 days ago

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    Description

    Bringing smiles is what we do at TTEC... for you and the customer. As a Customer Service Representative - Remote in the United Kingdom , you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

    What You'll be Doing
    Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

    During a Typical Day, You'll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

    • What You Bring to the Role

  • English written and spoken proficiency (C2 level)
  • 12 months or more customer services experience
  • High school diploma or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Computer savvy including ability to navigate multiple windows and applications
  • Proved experience with high volume escalations
  • Dealing and resolving complaint calls in an efficient and time sensitive manner
  • Conflict resolution and resilience to customer pushback

    • What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career growth and lots of learning opportunities for aspiring minds
  • Relocation assistance available
  • Compensation of 12.50 GBP per hour, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise you

    • A Bit More About Your Role
    We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

    You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

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