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    Team Administrator - Bolton, United Kingdom - Greater Manchester Mental Health NHSFT

    Greater Manchester Mental Health NHSFT
    Greater Manchester Mental Health NHSFT Bolton, United Kingdom

    2 days ago

    Default job background
    Permanent
    Description

    Job summary

    The OACMHT and MATS administration support officer will provide a comprehensive administration service, to the OPCMHT and MATS staff and ensure an effective communication network with health and social care professionals, service users and their carers.

    In addition, the post holder will provide effective data quality support for the team to ensure the input, collation and extraction of information that may be necessary to evidence achievement of performance indicators / targets.

    To respect the individuality, values, culture and religious diversity of service users and colleagues and contribute to the provision of a service sensitive to these needs.

    Main duties of the job

  • To undertake typing/administrative duties for your multi-disciplinary team. Including minute taking as required, clinical letters, reports, CPA, discharge correspondence, production of residential contracts etc, and clinical inputting into both Paris and Liquid Logic.
  • To be the first point of contact for telephone and written and face to face enquiries on behalf of your multi-disciplinary team using judgement to establish validity and priority of the contact; ensuring confidentiality at all times.
  • Ability to prioritise workload, facilitate and manage, including minuting, and dissemination of minutes for any meetings requested relevant to your role or during time of cover for colleague's absence.
  • To adhere to the code of conduct for administration staff.
  • Provide cover for colleagues during times of sickness and annual leave across Bolton sites to include reception / clinic duties.
  • To work together with multi-disciplinary teams and other admin team members to provide a flexible response to the change and demands of the service.
  • Maintain the highest standard of confidentiality with regards to information concerning service users / staff at all times.
  • Deal with telephone enquiries, liaising with a broad spectrum of health and social care professionals, service users and carers, ensuring that the messages are correctly recorded and received by the relevant personnel observing the need for strict patient confidentiality at all times as outlined in Trust policy.
  • Reception cover

    • About us

    Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

    We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

    Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

    Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

    Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

    Job description

    Job responsibilities

    Pease see attached detailed job descriptionand person specification

    Staff benefits

  • Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
    • Person Specification

    Education / Qualifications

    Essential

  • oAbility to use Microsoft packages to a high standard.
  • oKnowledge of word application essential.
  • oGCSE Maths and English or equivalent.

    • Desirable

  • oIT related qualification.
  • oRSA . NVQ qualification.

    • Experience

    Essential

  • oAbility to liaise with multidisciplinary team and differing levels of personnel.
  • oNeeds to be able to decide importance of tasks and how to tackle them.
  • oMust be able to work with colleagues, sharing workload, particularly in times of colleague absence.
  • oWorking within a confidential environment.

    • Desirable

  • oUse of office equipment
  • oContact with service users.
  • oA patient administrative background.
  • oKnowledge of Performance and Data Quality.
  • oExperience of using Trust/Social Care systems Paris and Liquid Logic.

    • Knowledge

    Essential

  • oMust be able to demonstrate clear understanding of confidentiality relating to the workplace.
  • oClear understanding of The Data Protection Act.
  • oTraining and developing according to the needs of service and self.
  • oUse of office equipment.
  • oAdherence to policies etc set out by the trust and service.
  • oAble to demonstrate a clear understanding and willingness to develop in line with Trust policy.

    • Desirable

  • oUse of Electronic Patient Record systems.
  • oAdaptable to new systems/ processes.

    • Skills and Abilities

    Essential

  • oEffective time management skills
  • oThe ability to prioritise and plan conflicting and complex work demands
  • oThe ability to navigate IT systems, including Excel, Word and Powerpoint
  • oA mature disposition
  • oAbility to be numerate and provide statistical data accurately.

    • Desirable

  • oPatient administration background
  • oKnowledge of the EPR system
  • oMinute taking
  • oAudio Typing
  • oKnowledge of working within the NHS
  • oFlexibility
  • oTouch typist
  • oProblem solving
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