Jobs

    Customer Insights Manager - Co. West Midlands, United Kingdom - Harnham

    Harnham
    Harnham Co. West Midlands, United Kingdom

    2 weeks ago

    Harnham background
    Description
    Customer Insight Manager
    Solihull, 2 days a week on-site
    Up to £55,000 plus good benefits


    The Company:

    Joining the 2nd largest banking group in Europe, going through a big transformation of driving data through internal teams.

    They are looking to bring in a Customer Insight Manager to drive this and focus on the analytics.
    Reporting into the Head of Customer Insight and Analytics.


    The Role:
    As a Customer Insight Manager, you will be responsible for:

    • Looking at the 'what' and 'why' of customer analytics
    • Working on predictive and prescriptive analytics
    • Managing a small team of analysts so managerial experience is desired
    • Using SQL/Python for handson analytics with customer data
    • Tracking and analysing customer journeys

    Skills/Requirement:

    • Experience in the Banking industry
    • Management/ mentoring experience
    • SQL experience
    • Tableau experience is desired but open to other visualisation tools
    Interview Process:

    1 Stage - 30 minute Chat with hiring manager
    2 Stage - 1.5 hour On-site Case Study and Competency questions


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