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Service Support Assistant
1 week ago
Surrey County Council Weybridge, United KingdomJob Introduction **This role has a starting salary of £24,977 per annum, based on a 36-hour working week.** **This is a 12-month fixed term/secondment opportunity.** · We are excited to be hiring a new **Service Support Assistant** to join our Adult Social Care Information & Advi ...
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Service Support Assistant
4 days ago
Surrey County Council Weybridge, United KingdomJob Introduction · **The starting salary for this role is £23,243 per annum for working 36 hours per week.** · Based at Dakota in Weybridge, the team offers a blended model of working with the opportunity to work from home for 3 days per week once you have built up the skills and ...
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Support Services Executive
3 days ago
Prax Group Weybridge, United Kingdom**Job Title**: Support Services Executive · **Location**: Weybridge, Surrey (KT13) · **Start Date**: ASAP · The Prax Group is a British multinational independent refining, storage, distribution, and sales conglomerate dealing in crude oil, petroleum products and biofuels, headqua ...
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Service Support Assistant
5 days ago
Surrey County Council Weybridge, United Kingdom**The starting salary for this role is £23,243 per annum for working 36 hours per week.** · Based at Dakota in Weybridge, the team offers a blended model of working with the opportunity to work from home for 3 days per week once you have built up the skills and confidence to work ...
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Service Support Administrator
2 weeks ago
Plum Personnel Sunbury-on-Thames, United Kingdom**SERVICE SUPPORT ADMINISTRATOR · SUNBURY** · **SALARY £22,000 to £28,000** · **About the role**: · Our client is looking for a Service Support Administrator who will be a central part of their small service team. You will be the main point of contact, this will include managing ...
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Service Support Coordinator
5 days ago
Plum Personnel Sunbury-on-Thames, United Kingdom**SERVICE SUPPORT COORDINATOR · SUNBURY** · **SALARY £22,000 to £28,000** · **About the role**: · Our client is looking for a Service Support Coordinator who will be a central part of their small service team. You will be the main point of contact, this will include managing exis ...
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Service & After Sales Support Administrator
3 weeks ago
Office Angels Chertsey, United Kingdom**Service & After Sales Support Administrator** · **Location: Chertsey HQ** · **Salary up to £30k plus benefits and option of Hybrid working** · **Key Responsibilities include;** · Ensure all aspects of customer requirements are adhered to, particularly the service specifications ...
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Service and Tech Support
3 weeks ago
Billmonitor Woking, United Kingdom**Billmonitor's services** · Billmonitor helps clients to choose and manage mobile phone services, **facilitating better decision making through improved cost monitoring and reporting**. Combining our proprietary software with a dedicated team, Billmonitor finds the mobile plan t ...
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Services Support Worker
1 week ago
Royal Association for Deaf people Woking, United KingdomAre you looking for a rewarding role where you can make a real difference to people's lives? · **Support Workers in the Surrey area needed to join our Independent Living team.** · **Locations vary, but are not limited to** **Redhill, Woking, Guildford and Walton-on-Thames.** · ** ...
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Ashford and St. Peter's Hospitals NHS Foundation Trust Chertsey, United KingdomPatients need information and support relating to the wider impact that cancer has on their lives to self-manage their condition and live well, beyond their cancer diagnosis. Examples of the types of information and support required include financial and welfare benefits advice; ...
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Ashford and St. Peter's Hospitals NHS Foundation Trust Chertsey, United KingdomOur vision at Ashford & St Peter's is to provide an outstanding experience and outcomes for patients and staff. · Our Adult Emergency Department (ED) based at St Peter's Hospital in Chertsey is now recruiting for Health Care Support Workers - Band 2 · Our ED is a very busy depart ...
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Ashford and St. Peter's Hospitals NHS Foundation Trust Chertsey, United KingdomOur vision at Ashford & St Peter's is to provide an outstanding experience and outcomes for patients and staff. · Our Adult Emergency Department (ED) based at St Peter's Hospital in Chertsey is now recruiting for Health Care Support Workers - Band 2 · Our ED is a very busy depart ...
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Support Services Facilities
3 days ago
HM Prison & Probation Service Woking, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £21,355- pro rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Other- HMPPS Band 2**Contract type**: · - Permanent**Type of role**: · - Other**Working pattern**: · - Flexible working ...
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Head of Facilities and Support Services
1 week ago
Woking and Sam Beare Hospices Woking, United KingdomWe are a patient-centred charity that delivers palliative and end of life care to those with advanced life-limiting illnesses, who live in Northwest Surrey. · You will, therefore, be joining a passionate and dedicated team of professionals that make a real difference to the famil ...
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Ashford and St. Peter's Hospitals NHS Foundation Trust Chertsey, United KingdomOur Adult Emergency Department (ED) based at St Peter's Hospital in Chertsey is now recruiting for Band 3 Senior Health Care Support Workers · Our ED is a very busy department seeing more than 110,000 people per year, it operates 24 hours per day serving a densely populated and d ...
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Ashford and St. Peter's Hospitals NHS Foundation Trust Chertsey, United KingdomOur Adult Emergency Department (ED) based at St Peter's Hospital in Chertsey is now recruiting for Band 3 Senior Health Care Support Workers · Our ED is a very busy department seeing more than 110,000 people per year, it operates 24 hours per day serving a densely populated and d ...
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Support Services Coordinator
2 weeks ago
British Pregnancy Advisory Service (bpas) Twickenham, United Kingdom**Are you an experienced and motivated professional with excellent leadership and organisational skills?** · **Do you thrive in a fast-paced environment and have a passion for ensuring quality administrative and support services?** · If so, we have an exciting opportunity for you ...
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Service Support Worker
2 weeks ago
Build on Belief Hounslow, United Kingdom**Service Support Worker (Hounslow)** · Hours: 18.5 hours per week (Saturday and Sunday mandatory) · **Salary**: £28, £14,204.11 pro-rata) · A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Beli ...
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Hounslow and Richmond Community Healthcare NHS Trust Teddington, United KingdomAre you motivated, confident and a team player looking to join a friendly reception team? · Situated in our Head Office in Teddington we are looking to recruit to our friendly reception team. We are looking for a passionate, energetic team player with experience in customer servi ...
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Hounslow and Richmond Community Healthcare NHS Trust Teddington, United KingdomAre you motivated, confident and a team player looking to join a friendly reception team? · Situated in our Head Office in Teddington we are looking to recruit to our friendly reception team. We are looking for a passionate, energetic team player with experience in customer servi ...
Head of Service Management, Support, Service - Weybridge, Surrey, United Kingdom - Clearwater People Solutions Ltd
Description
Our client is currently undergoing a major transformation of it customer services to improve its customer journey, service and efficiency.
The Head of Customer Service and Transformation will be responsible for the operational and strategic lead for the customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub.
This will be a a hybrid role for The Head of Customer Service and Transforamtion.Key Responsibilities for the Head of Customer Service and Transformation
Lead the establishment and operationalisation of a new Customer Experience Hub, collaborating to engage the workforce in co-designing customer experience initiatives and optimising systems for self-service while ensuring personalised support remains robust and sustainable.
Provide strategic leadership and operational oversight for customer experience initiatives, ensuring alignment with the hub's goals of delivering a seamless customer journey, fostering better information dissemination, facilitating effortless interactions, and ensuring swift resolutions.
Balance the transformation agenda with providing operational leadership to functions, managing change effectively while maintaining operational stability and performance to ensure uninterrupted service delivery.
Key Experience for the Head of Customer Service and Transformation
Substantial and robust senior management experience in a large and complex customer services business environment.
Demonstrable awareness of the operating context and issues facing local government and the wider economy as well as within the designated functional areas.
Substantial knowledge of policy, practice and delivery in the services covered by the Customer Experience functions.Demonstrable experience as an exemplary people leader able to provide visible and dynamic leadership and embed a culture of performance excellence and accountability.
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Head of Service Management, Support, Service professionals in Weybridge
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Emmanuel Artusa-Barrell
ESG Engagement and Stewardship