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    Temporary Staffing Assistant - Liverpool, United Kingdom - Mersey Care NHS Foundation Trust

    Mersey Care NHS Foundation Trust
    Mersey Care NHS Foundation Trust Liverpool, United Kingdom

    3 weeks ago

    Default job background
    Part time - 22.5 hours per week (Combination of office and home working)
    Description

    Job overview

    We are currently looking for a customer focused individual to join our busy team.

    Our team provides extensive temporary staffing solutions to a wide range of staff groups across all services.

    You will administrate an efficient and professional Temporary staffing service on behalf of Mersey Care and will be responsible for supporting our substantive and Temporary Staffing workforce.

    The Temporary Staffing Team play a pivotal part in ensuring we have the right people, in the right place, at the right time, which in effect ensures our patients receive the excellent care they deserve. The service currently operates over a 7 day period with shift patterns (Monday to Friday open between 8am and 6pm, weekends open 8am to 2pm and closed all bank holidays)

    Main duties of the job

    To work as a member of the team responsible for ensuring that temporary staffing requirements are met through using either bank staff or agency staff.

    Responsible with dealing with any issues regarding temporary staff received from ward / department managers and take direction from the Temporary Staffing Co-Ordinator/Team Leader to resolve.

    This role will require general office administrative tasks to support the substantive and temporary workforce, and the maintenance of accurate data within the relevant systems is also an essential part of the role. You will be responsible for generating reports and supplying information to other departments. Knowledge and experience of Agenda for Change Rules, Working Time Directive and the ESR system is desirable. but not essential as training will be provided.

    Working for our organisation

    Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

    We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

    At the heart of all we do is our commitment to 'perfect care' – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

    Flexible working requests will be considered for all roles.

    Detailed job description and main responsibilities

    Person specification

    Qualifications

    Essential criteria

  • Good standard of general education
  • GCSE's in English and Mathematics or equivalent

    • Desirable criteria

  • ECDL certificate

    • Knowledge/Experience

    Essential criteria

  • Experience of working in a busy environment and delivering quality customer service
  • Ability to work on own initiative and with minimum supervision
  • Ability to prioritise workload to accurately meet deadlines
  • Computer literate able to use Microsoft Outlook, Word and Excel

    • Desirable criteria

  • Experience of working in a staffing bank or staffing agency office
  • Knowledge of the use of bank staff management systems / staff rostering systems

    • Values

    Essential criteria

  • Knowledge of the Trust's values

    • Skills

    Essential criteria

  • Good analytical skills with an ability to use judgement to make recommendations
  • Ability to work on own initiative and as part of a team
  • Ability to deliver against tight deadlines and competing priorities
  • Outstanding customer service skills

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