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Consultant Relations Administrator - Edinburgh, United Kingdom - Rettie & Co
Description
Hours:
Monday to Friday, 37.Experience in a customer service role (primarily delivered by telephone contact would be desirable)
Experience of data entry
Expert in the use of MS Office (Teams, SharePoint, Word, PowerPoint, Excel, Outlook)
Customer service-related qualification
Experience of Reapit database or a comparable database product
As a Customer Experience Consultant, you'll be responsible for contributing to an exceptional customer experience for all our clients (Sellers and Landlords) and potential customers.
You'll have a broad knowledge of the Rettie service offering and actively promote the Rettie Brand by advising our clients and customers about the benefits of using Rettie as their agent.
You'll contribute to grow our local market share by generating new business leads, in particular market appraisals, for our Sales, Lettings and New Homes Teams.
You'll be an expert at building relationships with clients and customers, gain in in-depth understanding of their property requirements and understand where they are in the customer journey.
If this role sounds of interest and you are motivated by working to incentivised performance targets and strive to consistently meet and exceed them, we'd love to hear from you.
Planning and organisingBuilding on existing relationships with current clients and building new relationships with potential customers
Advising clients and potential customers of the benefits of the Rettie service offering
Liaisingwith internal teams to get regular updates on their activities and service offering
Generating new business leads, specifically Market Appraisals, from our customer database
Being an expert user of our customer database and lead prospecting tools to generate new business leads
Ensuring data accuracy and quality when inputting and updating data in our database
Registering clients on the database who have requested Home Reports and other generic enquiries
Gathering marketing consent and recording and updating this accurately on the database