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    Trainee Debt Advisor - England, United Kingdom - Debt Advice Foundation

    Debt Advice Foundation
    Debt Advice Foundation England, United Kingdom

    3 weeks ago

    Default job background
    Description

    Trainee Debt Advisor

    Debt Advice Foundation is a registered national debt advice and education charity

    in England and Wales. At the heart of the charity's philosophy is the prevention and cure of unmanageable debt.

    The charity operates a free, national telephone debt counselling service, which

    helps over 10,000 people each year as well as DebtAware, our award winning debt

    As the cost of living crisis continues to impact millions of people across the UK, we

    are looking for new team members to help us meet the growing demand for debt

    advice.

    What will you do?

    You will:

     Deliver a professional, impartial, pragmatic and outcome focused telephone advice service to all clients.

     Give advice on the following areas:

    o Budgeting

    o Priority debts

    o Debt solutions

     Identify client vulnerabilities and prioritise household emergencies.

     Provide comprehensive advice, next steps and actions in a way that the client can easily understand.

     Signpost or refer to the appropriate party at the earliest opportunity.

     Maintain punctual, accurate and compliant records using our proprietary software.

    How will you achieve this?

    We will provide you with training, which will allow you to meet the needs of your role

    and allow you to progress to accredited advisor standard.

    Continual Professional Development (CPD) is required and you will be supported to

    ensure that your knowledge and skills are up to date.

    Training will be ongoing and by a variety of methods including in-house, courses,

    webinars and e-learning.

    Is it you we're looking for?

    We would like to find people who have:

     The ability to build rapport and empathise The ability to deal with difficult situations Consistent attention to detail

    Hours

    37.5 hours per week.

    Helpline operating hours are 8am to 6pm, Monday to Friday. A shift system is in

    place and you will be required to work to an agreed flexible pattern.

    What will you receive in return?

    An annual salary of £20,319.

    20 days annual leave (increasing by one day per year up to a maximum of 25) plus

    bank holidays. You will also receive an additional day of leave on your birthday.

    Free, secure onsite parking.

    Applications

    If you would like to apply for this position, please submit a copy of your CV along

    with you covering letter at

    Alternatively you can write to us at:

    Human Resources

    Debt Advice Foundation

    1 Anchor Court

    Commercial Road

    Lancashire

    BB3 0DB

    Debt Advice Foundation is a Disability Confident Employer

    #J-18808-Ljbffr
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