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Dudley

    Clerical Assistant - Dudley, United Kingdom - The Dudley Group NHS Foundation Trust

    The Dudley Group NHS Foundation Trust
    The Dudley Group NHS Foundation Trust Dudley, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    An opportunity has arisen for an exciting position within the Patient Management Centre. Applications are invited for an enthusiastic person to apply for the role of Patient Centre Clerk. This is an excellent opportunity for a dynamic and aspiring individual wishing to develop and progress their career.

    The post holder will be the first point of call for patients querying their appointments and will be required to provide an efficient telephone service to the general public and all staff. This job role will also include other administrative tasks relevant to the department.

    Main duties of the job

    As part of a team, to be responsible for making appointments for patients and re-arranging appointments as appropriate, or to take patient details for further appointments to be made.

    Ability to use local hospital systems, NHS spine and the NHS e-Referral Service (e-RS) to fulfil the duties of this role.

    To deal with any communications and problems this may arise from various sources to include dealing with difficult patients. To be aware of the Trust's policy on handling complaints and to comply accordingly.

    Maintain an accurate audit trail for all referrals and appointment amendments.

    To maintain good communication and relationships with patients, clinicians, GP surgeries and directorates.

    Computer/IT literate, good telephone manner, able to work on own initiative, good verbal & written communication, ability to organise/ prioritise work, attention to detail and previous experience of working in an office environment

    Working for our organisation

    At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

    We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as BAME, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.

    We are committed to home life balance through flexible working and making reasonable adjustments where possible.

    Detailed job description and main responsibilities

    Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

    Person specification

    Essential

    Essential criteria

  • GCSE Maths - C or above

    • Essential

    Essential criteria

  • GCSE English - C or above

    • Desirable

    Desirable criteria

  • NVQ Level 2 Administration

    • Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here .

    It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.

    Not everyone needs a 'Skilled Worker' visa.

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