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    Personal Assistant - Liverpool, United Kingdom - Mersey Care NHS Foundation Trust

    Mersey Care NHS Foundation Trust
    Mersey Care NHS Foundation Trust Liverpool, United Kingdom

    3 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    The post holder will be providing comprehensive administrative support within the Secure Care Division.

    Shortlisting planned for 21 May 2024

    Interview planned for 28 May 2024

    Main duties of the job

    Provide an administrative service to the Service Manager and Deputy Service Manager. This will involve the receiving and prioritising of incoming work, redirecting where necessary before passing to the Service Manager and Deputy Service Manager.

    Receive a variety of telephone calls on behalf of the Service Manager and Deputy Service Manager using initiative, tact and discretion to deal with matters where possible, taking messages and re-directing calls as appropriate. Liaise with staff from external agencies and internal departments.

    Type a wide variety of documents, using various IT packages. Work can be done from manuscripts, copy, audio and dictation.

    Maintain and update the Service Manager and Deputy Service Manager diaries ensuring effective use of their time.

    Prepare papers and agendas for meetings as required. Attend and transcribe the minutes and distribute accordingly. Set deadlines for typing/checking the minutes and gathering agenda items to ensure timely distribution of paperwork.

    Inform the Visitors Reception of visitors entering the secure site of the hospital and arrange escort to the unit.

    Receive and record all incoming mail and auto-forwarded e-mail transmissions.

    Provide secretarial cover for absent colleagues.

    Ensure that work is conducted in accordance with the Trust's Equality and Diversity Strategy and to contribute to its development.

    For further details, see the job description.

    About us

    Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

    We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

    At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

    Flexible working requests will be considered for all roles.

    Job description

    Job responsibilities

    Please see the attached job description and person specification for further information about the main responsibilities of this post.

    Person Specification

    Qualifications

    Essential

  • RSA III/Pitman Advanced typing/word processing or OCR Level 3 (text production and word processing modules) or demonstrate proven experience at this level

    • Desirable

  • ECDL

    • Knowledge / Experience

    Essential

  • Significant demonstrable experience working at a similar level with proven secretarial/admin skills
  • Experience of working with confidential information
  • Experience of minute taking at meetings
  • Demonstrate communication skills - written and verbal
  • Demonstrate QWERTY keyboard skills
  • Computer literate and a familiarity with Microsoft Word
  • Audio typing skills
  • Demonstrate organisational skills
  • Good interpersonal skills and the ability to relate to people with tact and diplomacy
  • Operational knowledge of Datix/PACIS and EpEX

    • Values

    Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change orientated

    • Skills

    Essential

  • Ability to work as part of a team
  • Ability to produce accurate work
  • Ability to work unsupervised
  • Demonstrate a flexible approach
  • Demonstrate a professional approach
  • Evidence of concern for own development
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