Abigail Green

Salesforce Administrator, Platform App Builder, Associate and AI Associate Certified.

A dedicated lifelong learner with a passion for knowledge, a zest for hands-on tech, specifically in the realm of Salesforce Administration, and a heart for education. 🖥️🌐📚✨ 🚀 Former Teacher Turned Salesforce Admin Enthusiast 🚀 In my previous chapter, I had the incredible privilege of being an educator, fostering minds and igniting curiosity. Now, I've transitioned into the dynamic world of Trailhead, focusing on the intricate world of Salesforce Administration and supporting the delivery of training. 💻 Thriving in the Salesforce Ecosystem 💻 I thrive on the tangible excitement of working with Salesforce technologies. From crafting efficient workflows to optimising user experiences, from delivering training to data analytics and I'm deeply immersed in the intricacies of Salesforce administration, always seeking new ways to leverage its power. 🔗 Connecting Education, Salesforce, and Innovation 🔗 As a bridge between the worlds of education and Salesforce technology, I'm here to explore, innovate, and connect with Trailblazers who share the same fervor for progress within the Salesforce ecosystem. Let's blaze new trails together and make a significant impact through the possibilities of Salesforce and beyond! 🌈 Join Me on the Path of Endless Possibilities 🌈 If you're as enthusiastic about hands-on Salesforce tech and growth as I am, let's embark on this adventure together. The trail is waiting, and the possibilities within the Salesforce universe are endless! #Trailblazer #SalesforceAdmin #TechEnthusiast #LifelongLearner #EducationEvangelist

January 2023-Current: Supermums – Salesforce Training Manager & System Administrator

Context: Supermums empowers individuals, particularly women, by helping them transition into flexible and well-paid careers in the Salesforce ecosystem while balancing personal and professional responsibilities. The organisation is committed to fostering diversity and inclusivity in the tech industry and is dedicated to creating opportunities for individuals to thrive in the Salesforce space. 

• Led a team of staff to deliver high quality Salesforce training and opportunities to over 250 diverse trainees in a 12month period including net-new, beginner level talent to upskilling Salesforce Professionals
• Leveraged Sales Cloud to optimise sales processes and enhance overall team efficiency

➢ Lead, opportunity and contact management

➢ Automation of sales processes  

• Service Cloud utilisation for Customer Service

➢ Case management and assignment to enhance customer service ensuring a holistic approach to Salesforce usage.

• Form creation using Form Assembly and use of native integrations for various use cases
• NPSP knowledge and application
• Utilised Salesforce Flow to automate processes, ensuring streamlined and consistent processes and enhanced trainee experience.
• Implemented validation rules for demographic data collection to ensure accurate data, enabling more reliable reporting and dashboard insights
• Completed Clicked Data, Reporting and Visualisation Challenge
• Duplicate management and data quality assurance and  improvements
• Embracing AI Developments and integration into current and future working processes. 
• Salesforce release notes compliance ensuring relevant org updates are implemented in a timely and seamless manner
• Made strategic decisions based on data analysis, contributing to effective training programme improvements and overall organisational success. 
• Creation and maintenance of Slack workspaces for collaboration and productivity for trainees, staff and volunteers.  
• Responsibility for B2B networking, collaboration and support
• Successfully managed and guided individuals through hands-on Salesforce experiences, providing valuable project management expertise. 

2014-Current: St. Wilfrid’s RC College – Teacher, Head of Year (2017-2019), Head of Department (2015-2016)

Context: Socially deprived area meaning many students had profound barriers to learning and low aspirations. Throughout my career I experienced a range of roles to include Geography & RE Teacher, Head of Geography Department & Sixth Form Head of Year with university admissions responsibility. 

• Implemented and ensured compliance with external frameworks and policies.
• Supported executive management in succession planning.
• Led design and implementation of projects meeting tight deadlines.
• Influenced and negotiated with stakeholders through various communication channels.
• Evaluated processes and policies, ensuring quality assurance and driving positive change.
• Facilitated communication between middle and senior management.
• Successfully navigated change in a resistant environment, fostering a positive culture.
• Managed risk, ensuring staff buy-in and maintaining KPIs for operational efficiency.
• Planned and implemented monitoring protocols and policies, leading training establishment-wide.
• Led a small, inexperienced team, supporting professional development and staff wellbeing.
• Designed and executed a major change plan aligning with business strategy.
• Implemented performance improvement metrics, significantly improving KPIs.

2022-Current: Acrotrix - Acro Coach & Administrator 

Context: Acrotrix is the leading online provider of Acro Teacher Training and student acro training. Operates UK Wide with international connections. 

• Highly proficient in the use of Slack, Teams, Zoom, Outlook, Gmail and Slack
• Use of Wix CRM workflows to case manage 
• Budget management
• Customer relationship building and networking
• Webinar design and delivery

2021 – Current: SME Business Start Up – Owner/Manager

Context: Alongside my full time role, I embraced an opportunity to manage an SME start-up. A personal stretch and challenge to enhance and develop commercial and business management experience .

• Sourcing premises and suppliers at best value, negotiating contracts and managing legal requirements.
• Maintaining up-to-date and accurate accounts in line with statutory requirements & GDPR compliance
• Constructing advertising and PR both digitally and conventional media, building relationships and the business reputation.
• Sole responsibility for brand development and launch - upholding brand and positive business reputation.
• Managing risk and dealing with adversity. 
• Business running at a profit within its first quarter (with an operating profit margin of 58%).

2015 - 2022: AQA - Examiner

Context: Examiner for Geography GCSE with AQA within a rapidly expanding, global organisation, assessing students world-wide. Fast paced environment that demands adaptability, resilience and reliability.

• Adhering to statutory procedures and managing large workloads against strict deadlines, frequently securing positive feedback for working at speed with exacting levels of accuracy. Requiring academic rigour and consistent approach to meet and exceed targets. Exceeded my target by 35% in volume of candidates reviewed.

2006 - Current: Iceland Foods PLC – Duty Manager

Context: Retail store in most deprived ward of South Tyneside resulting in a diverse customer base with crime levels above average. Promoted to Duty Manager within 18months of beginning the role. 

• High levels of vigilance in relation to safety at work, accident reporting and management and manual handling. 
• Development of training programme to improve the working efficiency of new staff members.
• Performance, progress and wellbeing monitoring of new employees.

BSc Geography & Environmental Management – First Class Honours – Northumbria University (2009-2012)

PGCE Secondary Geography – Distinction – Sunderland University (2013-2014)

MA Education – Distinction – Sunderland University (2018-2021)

AS/A-Level – (AAAB) GCSE ( 11A* 2A)