Ayoub Belabbes

Skills 

• 7 years of hospitality and customer service (including front desk and administration).
• 3 years of warehouse/logistic experience.
• Confidant tackling multiple tasks whilst under pressure.
• Self-efficient, reserved and works well in a team. 
• Working knowledgeable of Opera, PMS Pro, Microsoft Office, Adobe, AutoCAD, Python etc. 
• Fluent in English and Arabic.

Key Achievements

●        Employee of the month:  August 2018, February 2019, October 2021, April 2023 and June 2024.

●        Successfully completed my BROOM management training.

●        Able to communicate to guests clearly and help customers understand, especially if there is a language barrier.

●       Tasked to help train new employees.

Training/Development

·         March 2018      -   How to use Amadeus Business Pro Management

·         May 2019       -   First Aider Training

·         November 2018       -   RBH Smile BROOM Management Program

·         January 2019      -   Fire Management Training

• December 2021    -    Health and Safety using machinery Training
• January 2023 - Health and Safety using machinery Training renewal
• May 2024 – First Aider and Fire Marshal trained

Employment History 

Sept 2023 – Present                   Gist Limited

                                                Warehouse operative/Administrator  

• Working closely within a team taking delivery of goods into a warehouse for sorting, stacking and storage for produce in a factory chiller to be packed and delivered to Mark and Spencers.

Nov 2022 - Aug 2023                   Novotel London Waterloo

                                                   Reception

• Responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries. 

Dec 2021 – Nov 2022                Waitrose & Partners

                                                Warehouse operative 

• Working closely within a team taking delivery of goods into a warehouse for sorting, stacking and storage and then eventually picking and packing items for dispatch as they are sent on their way to our high streets, businesses and out-of-town stores.

Feb 2021 – Dec 2021                 Extra Staff Agency - Waitrose & Partners

                                                Warehouse operative 

• Working closely within a team taking delivery of goods into a warehouse for sorting, stacking and storage and then eventually picking and packing items for dispatch as they are sent on their way to our high streets, businesses and out-of-town stores.

Nov 2020 – Feb 2021                              JD Sports Wood Green

                                                    Sales Assistant

• Managed point-of-sale processes and attended to customers from start of sales till the end.

Mar 2018 – Jan 2020                  Holiday Inn Express London - Limehouse

Guest Service Assistant

•      Responsible for assisting with all guest service-related activities and tasks, including working closely with housekeeping, food and beverage, security and booking and reservations, handling guest inquiries and complaints, and assisting with the coordination of guest itineraries.

Jan 2017 – Feb 2018                  Itzik Catering

Waiter (Part Time)

• Provided exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction, by assisting with the complete setup and breakdown of the banquet area. Relay food and beverage orders whilst maintaining a high level of cleanliness and awareness of sanitary practices.

May 2016 – January 2017          Infin8 Management - Tottenham Hotspurs

Customer Merchant (Part Time)

Sept 2015 – July 2017City and Islington College Sixth Form - Angel Branch

BTEC Engineering Level 3 - Extended Diploma - D*DD
 

Sept 2014 – July 2015             Haringey Sixth Form

            AS Level gained:

• Maths - A
• Physics - B
• English Language - B
• Chemistry - C

Sept 2009 - July 2014                     Park View Academy-    GCSE: 8. A -C