Ben Yeoman

I am originally from Bristol but moved to Brighton in September 2021. I have worked in customer service since 2015. In addition, I have also within the entertainment industry. My time working in both sectors taught me many valuable skills which I not only use within a work environment but also in my everyday life, an example of one of these skills would be teamwork.

I have recently completed and achieved a 2:1 Bachelor of Arts degree in Drama while studying at the University of Winchester, I believe that the skills I have learnt during my time working outside of education were vital to me achieving the degree level I obtained.

For example, I was often required to work within a team or a group to make a performance for an audience to enjoy. My team working skills, learned during my time working outside of education, taught me how to properly organize and motivate myself while being part of a group of people to reach a shared objective.

During my time studying at the University of Winchester, I took part in and played for the men’s basketball team, however, this was not limited to just taking part in games as I also assumed the roles of ‘Social secretary’ and ‘Welfare officer’ during my three years of study.

Both roles required me to have excellent organisation skills to ensure that I am available to all my teammates if they need to speak to me regarding issues within the team/university. 

Customer Care Professional (American Express)

(September 2021 – Present)

Job role/description:

My main role and responsibilities while working for American Express have been to converse with merchants from across the country, helping them with their needs and queries regarding anything American Express related. This is done primarily via telephone communication with the merchant; however, I also use a variety of other means such as email and live chat to help the merchant with their queries. The types of questions/problems I face from merchants vary daily, however, this variety has allowed me to become proficient in multiple different facets of the business, such as breaking down and analysing complex payment information and highlighting key/relevant bits of information to the merchant. In addition to this, I also have become proficient in helping merchants with more technical problems regarding their payment terminals, both online and physical.

Investment Helpdesk Consultant (Hargreaves Lansdown)

(November 2020 – September 2021)

Job role/description:

My main role/responsibility while working at Hargreaves Lansdown was to assist clients of the company with any queries they may have. This was achieved in a couple of different ways, for example by communicating with the client via telephone conversation or by having correspondence through email. Either way, both communication methods required me to establish a rapport with the client. The queries I experienced on a day-to-day basis while working for Hargreaves Lansdown varied from basic to complicated, however, regardless of the query I always ensured I left the client with a lasting positive impression which is not only a reflection of myself and the service I provide but also on the business. 

Customer Sales Assistant (Dominos)

(January 2020 – August 2020)

Job role/description:

My main role/responsibility while working for Dominos was customer service, I was there to ensure that all of the customers’ needs were met from the moment they walked through the door to the moment they left the store. This could range from anything from finding them the best deal to help make their meal as cheap as possible to simply advising them on popular choices when it came to creating different meals. Although face-to-face interaction with customers made up most of my responsibility, I was also in charge of answering phone calls from customers who either wished to place an order, were unsatisfied with an order they had received or who simply had a question about an item on the menu. In addition to this, I had the responsibility of putting orders together once they had been cooked and packaged and then either handing them over to a customer or assigning a particular order to a delivery driver and handing it over to them. 

Customer Sales Assistant (Argos)

(May 2018 – Sept 2019)

Job role/description:

During my time at Argos, I had several different roles and responsibilities. One of these responsibilities/job roles was to serve and assist customers while they were within the store in any way that I was able, this could involve simply helping a customer pick up, pay for or make a reservation if a particular product which the customer wanted was not available within our store at that moment it was my responsibility to assist the customer by providing several different services to assist them so that they could get their desired product as soon as possible, one example would be selling the item to the customer as same-day delivery. I was also responsible for maintaining the stockrooms within the store; this could include things such as putting away deliveries/returns into the stockroom using the automated handsets/headsets provided. During my time at Argos, I worked in two separate and different stores, the first was a large ‘Hub’ store in which my main responsibility revolved around putting away deliveries of items. The second store I worked at was a much smaller ‘store in store’ in which my main responsivities revolved around serving and helping customers on the shop/sales floor. 

Customer Assistant, (Tesco) 

(Sept 2016 – Jan 2018)

Job role/description:

Ensure that shelves are stocked with the correct items while also ensuring that customers have a pleasant experience within the store and can find any item or items they are looking for (provided they are sold within the store). Maintaining the shop floor, any spillages that occur are dealt with immediately to ensure customer and employee safety. Serving customers using a till and ensuring that they leave the store with the item or items they intended to purchase promptly. 

Customer Assistant, (The News Packet) 

(Dec 2015 – Sept 2016)

Job role/description:
Ensuring that shelves are stocked, items with expiry date closest to the current date are placed in front of those which have a later expiry date, operating the cash register to complete transactions and interact with customers to ensure their needs are fulfilled.

Advertising, (Betta Living) 

(July 2015 – Dec 2015)

Job role/description:

Representing the business while interacting with the public.

Children’s Entertainer, (Jasmines Fairy-tale Events) 

(July 2015 – Dec 2015)

Job role/description:

Attend children’s parties while playing the role of a fictional character. Required to always remain in character to ensure that the business is represented professionally.

The University of Winchester.

(September 2017 – May 2020)

BA (Hons) DRAMA - 2:1 Grade (ACHIEVED) 

Wellsway Sixth Form.

(September 2015 – June 2017)

(A LEVELS)

Theatre Studies – D
ICT – Distinction
Media studies – E

 

(AS LEVELS)                   
English Language – E

Wellsway secondary school.

(September 2010 – June 2015)

(GCSE)

English Literature – C
English Language – B
Math – C
Drama – A
Travel and Tourism – PASS

Computing – E
Science (double) – C

Business – C