Emily Lewis

Approx 16tr experience in the IT industry

Senior Public Sector Account Manager, Total Computer Networks

10/2017 – Present

Responsibilities

Daily engagement with customers by phone to build relationships, assist with queries, supply pricing, assist with customer service issues and encourage loyalty to Misco as a supplier.                   Achieving annual, quarterly and monthly personal quotas including gross profit and gross margin via inside sales activities.
Daily identification, nurturing and closing of new sales opportunities within my account base.
Building a sustainable pipeline of both run-rate and larger, bid opportunities.
Management of my sales pipeline to plan daily, weekly and monthly sales activities.
Daily updating of CRM to maintain accurate opportunity forecasts.
Regularly reviewing accounts to understand growth opportunities for new lines of business.
Working with other teams within the business (Pre Sales, Finance, Bid Support, Sales Ops, Marketing, Customer Service, Product Marketing, Product Specialists) to maximise productivity within my account base.
Daily quote production and order entry.
Actively engage in training and development opportunities offered by vendors and distributors alongside internal training programs.
Negotiating best pricing from distribution partners and vendors to ensure maximum profit for the business along with best value for my customers.
Engaging directly with manufacturers to build effective solutions for customers.
Maintaining customer service support for my account base to ensure return business.

Senior Education Account Manager, Misco

01/2016 – 10/2017

Responsibilities

Daily engagement with customers by phone to build relationships, assist with queries, supply pricing, assist with customer service issues and encourage loyalty to Misco as a supplier.                   Achieving annual, quarterly and monthly personal quotas including gross profit and gross margin via inside sales activities.
Daily identification, nurturing and closing of new sales opportunities within my account base.
Building a sustainable pipeline of both run-rate and larger, bid opportunities.
Management of my sales pipeline to plan daily, weekly and monthly sales activities.
Daily updating of CRM to maintain accurate opportunity forecasts.
Regularly reviewing accounts to understand growth opportunities for new lines of business.
Working with other teams within the business (Pre Sales, Finance, Bid Support, Sales Ops, Marketing, Customer Service, Product Marketing, Product Specialists) to maximise productivity within my account base.
Daily quote production and order entry.
Actively engage in training and development opportunities offered by vendors and distributors alongside internal training programs.
Negotiating best pricing from distribution partners and vendors to ensure maximum profit for the business along with best value for my customers.
Engaging directly with manufacturers to build effective solutions for customers.
Maintaining customer service support for my account base to ensure return business.

 

Volunteer shelter supervisor, The Santuary Rushden

04/2016 - 04/2020
Responsibilities

Opening the shelter and admitting residents.

Checking residents for banned items.

Listening to residents personal issues and offering advice.

Managing any situations that may arise during the course of an evening with troubled & vulnerable adults in close quarters.

Admitting new residents and completing relevant paperwork to do so,

Issuing medicines.

Internal Sales Manager, Misco
09/2014 - 01/2016
Responsibilities
Managing the inside sales representatives in my education sales team.
Setting and tracking sales targets for your team.
Suggesting and implementing improvements in the sales administration process.
Coordinate department projects to meet deadlines.
Reporting on sales metrics and suggest improvements.
Preparing monthly, quarterly and annual sales forecasts.
Organising and managing sales incentives.
Using customer feedback to generate ideas about new features or products.
Dealing with escalated customer service issues.
Ensuring sales, finance and legal policies and procedures are met.
Build an open-communication environment within my team.
Conducting daily meetings with internal sales representatives.
Liaising with Marketing and Product Development departments to increase sales.

 

Senior Education Account Manager, Misco
10/2006 - 09/2014
Responsibilities
Daily engagement with customers by phone to build relationships, assist with queries, supply pricing, assist with customer service issues and encourage loyalty to Misco as a supplier.                  Achieving annual, quarterly and monthly personal quotas including gross profit and gross margin via inside sales activities.
Daily identification, nurturing and closing of new sales opportunities within my account base.
Building a sustainable pipeline of both run-rate and larger, bid opportunities.
Management of my sales pipeline to plan daily, weekly and monthly sales activities.
Daily updating of CRM to maintain accurate opportunity forecasts.
Regularly reviewing accounts to understand growth opportunities for new lines of business.
Working with other teams within the business (Pre Sales, Finance, Bid Support, Sales Ops, Marketing, Customer Service, Product Marketing, Product Specialists) to maximise productivity within my account base.
Daily quote production and order entry.
Actively engage in training and development opportunities offered by vendors and distributors alongside internal training programs.
Negotiating best pricing from distribution partners and vendors to ensure maximum profit for the business along with best value for my customers.
Engaging directly with manufacturers to build effective solutions for customers.
Maintaining customer service support for my account base to ensure return business.

 

Travel Consultant, The Cooperative Travel
03/2005 - 10/2006
Responsibilities
Greeting customers, finding holidays to match customer requirements, providing quotations, processing bookings, providing relevant booking paperwork and information, arranging windows displays for enticing customer deals, running travel money counter, maintaining the tidiness of the shop floor and replenishing brochure stands.

 

GCSEs:

● English - B
● Science - B
● History - B
● German - B
● Mathematics - B
● Art and Design - F
● Food Sciences - C
● Religious Studies - B