Joseph Downey
Services provided: Support - Virtual Assistant Services
About Joseph Downey:
✓ Quality auditing of personal data for approximately eight thousand colleague files, including medical records
✓ Annual medical assessment for each Fire Fighter must be entered on to their personal files
✓ Ensuring data matches existing personal records, and then completing the necessary medical update
✓ Adhering to company policy and always maintaining strict confidentiality, GDPR
✓ Liaising with HR department to resolve any issues
Experience
✓ Excellent communication (oral and written) together with ability to interact effectively and professionally with all levels of staff, colleagues, customers and third parties
✓ Superior evaluative and problem solving skills; demonstrated ability to define and apply pragmatic solutions to everyday facilities challenges and situations
✓ First class prioritising skills in situations of varying conflicting demands and sometimes intense pressure covering targets, deadlines and delivering outstanding service
✓ Very effective team player, commercially minded and able to motivate, train, monitor staff and set a first class example at all times to achieve the best possible result
Education
- Excellent thinking out the box capabilities, strong work ethic and business acumen
- A logical, pro-active and lateral thinker who is able to resolve unexpected problems quickly
- Goal - driven leader with the ability to motivate and encourage employees to perform
- Enthusiastic team player, showing passion and creativity whilst always staying focussed
- Flexible and adaptable, with the ability to juggle multiple issues and prioritise key duties
- Displays concern for warm, friendly environments and displays integrity in all areas
- Strong organisational skills and ability to adapt quickly to changing business priorities
- Plans, prioritises and schedules care tasks efficiently in line with business needs/KPI’s
- Strong inter-personal skills that include sensitivity to diversity and multicultural settings
- Maintains objectivity in difficult situations, handles multiple demands/completing priorities
- My exceptional qualifications which show a very high level of ability and potential
EDUCATION AND TRAINING:
Scottish Fire and Rescue Service – Certificate of Achievement 26thAUGUST 2022
Health and Safety Course 20thJANUARY 2007
BIFM Foundation Course 18TH-20TH OCTOBER 2005
“Fire Safety Awareness” qualification 20TH SEPTEMBER 2005
First Aider - covered FEBRUARY 2014 - 2017
“Manual Handling” qualification 16TH MARCH 1999
Holy Cross High School, Hamilton 1977–1982
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