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Mark Williams

Mark Williams

Customer Service Agent

Customer Service / Support

Earlham, Norwich District, Norfolk

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About Mark Williams:

I have worked in the government sector on 3 campaigns, including His Majesty's Passport Office

Experience

As an experienced Customer Service Agent, currently assigned to His Majesty's Passport Office, Home Office, with Teleperformance UK, I have honed my abilities in communication and standards of conduct through inbound and outbound calls, email, sms and live webchat services.

My interpersonal awareness, people-centric nature and eagerness to please have afforded me excellent personal effectiveness skills whilst dealing with sensitive information: none more so than my recent experience for the Home Office, being a call handler on the Emergency Visa Hotline for Ukraine. I am excited to contribute my strengths and proficiency in influence towards your team efforts. As an extroverted and personable communicator with a proven track record in civil registration, data entry and data protection, my focus on building strong professional relationships has been an asset throughout my career.

Please review my CV for an in-depth view of my work history and accomplishments

Education

SIA Security Supervisor

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