Jobs
>
Cardiff

    Real Time Analyst - Cardiff, United Kingdom - Longreach Recruitment

    Longreach Recruitment
    Longreach Recruitment Cardiff, United Kingdom

    5 days ago

    Default job background
    Full time Accounting / Finance
    Description

    Longreach Recruitment are hiring a contact centre Real Time Analyst for a high growth, award winning organisation expanding their WFM / Resource Planning team for their rapidly growing customer operations function located in South Wales.

    The Real Time team are tasked with ensuring the appropriately skilled resource is available to meet the forecasted customer demand within a multi-channel contact environment – prior experience as a Real Time or Intraday Analyst is essential.

    Offered a hybrid working ( one to two days onsite in Cardiff with the rest from home) the team cover a variety of Mon – Fri shift patterns and work 1:6 weekends with time off in lieu

    This is a permanent position paying £30'000 ~ £32'000 + Broad Benefits Package

    Key Role Purpose & Responsibilities of the Real Time Planning Analyst include.

    The Real Time Planner will be focused on ensuring effective utilisation of Advisor resource to provide best in class customer service in the most efficient manner . You'll manage and protect Service Level targets by providing first class intraday management and analysis of customer contact behaviour, forecast variances and manage on the day and short-term schedule changes and shift slides.

    What Have You Done Before? What Do You Need to Demonstrate?

    Interested applicants will have experience of contact centre real time & intraday performance management, good working knowledge of a WFM tool and experience of creating and presenting performance reports and dashboards.

    In addition to the relevant experience & tech' skills, you'll be a high energy 'achiever' who thrives in a change embracing environment where you're able to make a tangible contribution in developing the Real Time processes.

    Key Skills & Experience Will Include

  • Real Time Management within a multi-channel contact centre (voice /social media / LiveChat)
  • Experience with WFM tools and, ideally, intermediate level Excel abilities.
  • Experience of driving operational contact centre performance & managing adherence
  • Updating and optimising Schedules in both real time and short-term
  • First class communication, stakeholder engagement and relationship management abilities
  • Please register your interest in the Real Time Analyst position by applying as directed.

    Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Optimisation, Data Analytics, and Customer Communication Technologies.



  • RAC Bradley Stoke, United Kingdom

    RAC are now recruiting for **a Real Time Analyst** to join us on a**Full Time, Permanent Contract** working within our friendly and welcoming Consumer Roadside team, based in our Iconic Building at RAC Bradley Stoke, Bristol · The RAC are looking for someone that can support deli ...

  • Quantum Advisory

    Investment Analyst

    1 week ago


    Quantum Advisory Cardiff, United Kingdom

    Quantum Advisory have an exciting opportunity for an **Investment Analyst** to join the team. · Location: Cardiff, with the option to work from home part time · **Salary**: Up to £35,000 depending on experience · **About Us**: · Work for us and you will become part of a close-kni ...

  • Hiring Wizard

    Investment Analyst

    1 week ago


    Hiring Wizard Cardiff, United Kingdom

    Quantum Advisory have an exciting opportunity for an Investment Analyst to join the team. · Location: Cardiff, with the option to work from home part time · **Salary**: Up to £35,000 depending on experience · About Us: · Work for us and you will become part of a close-knit team t ...

  • Yolk Recruitment Ltd

    Business Analyst

    1 week ago


    Yolk Recruitment Ltd Cardiff, United Kingdom

    **Business Analyst - Remote - £300 a day Outside IR35 - Financial Services -** · Yolk Recruitment are working with a Global Financial services organisation looking for a highly motivated and confident Business Analyst, As part of the Development team, the IT Business Analyst will ...


  • MERJE Ltd Cardiff, United Kingdom

    MERJE are delighted to be working with a FTSE 100 financial services company, looking for a Funding and Planning Analyst. Reporting into the Head of Funding and Financial Planning, you will be part of a dynamic finance team at a very exciting time. Thisrole will be responsible fo ...


  • IntaPeople Cardiff, United Kingdom

    IntaPeople are proud to be partnered with our FTSE100 client for the acquisition of a Managed Services Analyst on an initial 6 month basis. It is paying £100-£200a day inside IR35. · 1 week of office based for training. Hybrid working after this, required on site 1-2 times a week ...


  • MERJE Ltd Cardiff, United Kingdom

    MERJE are delighted to be working with a FTSE 100 financial services company, looking for a Financial Modelling Analyst. Reporting into the Head of Funding and Financial Planning in a dynamic finance team and at an exciting time for the business, this rolewill be responsible for ...


  • Walsh Employment Cardiff, United Kingdom

    Voted by staff and customers as one of the best places to work in the UK and a Top 100 employer; our client is a global Tier 1 consultancy involved in leading cutting-edge commercial projects to public service transformation throughout the UK. We are lookingfor an Remedy Support ...


  • Eclipse Recruitment (Hemel) Limited Cardiff, United Kingdom

    **About you: · **You will have experience working for a merchant services provider and consider yourself a "payments geek"** · About the Job: · **An exciting opportunity has arisen for a motivated and ambitious Data Analyst to join a Merchant Services, Pricing, Performance & Anal ...

  • Lorien

    Data Analyst

    1 week ago


    Lorien France, United Kingdom

    **Data Analyst - SalesForce - French Speaking** · We are urgently seeing a French speaking Data Analyst for our client who are are medical products and technology company. This will be on a 4 month FTC and required the individual to travel to Paris once a month. · This Data Analy ...

  • Page Personnel Finance

    Finance Analyst

    4 days ago


    Page Personnel Finance Cardiff, United Kingdom

    As the Finance Analyst you will play a crucial role in the organisation by performing various tasks that support major decisions of the business and will report directly into the Divisional Financial Controller. This role will provide financial support tothe two companies and be ...


  • Venture Graduates Cardiff, United Kingdom

    **LOCATION**: Cardiff · **EMPLOYER NAME**: PureCyber · **APPLICATION DEADLINE**: 12/03/2023 · **SALARY**: 24k/year - 24k/year · **PureCyber** · **is an established industry leader, providing a complete and unique range of 247 / 365 managed cyber security solutions for businesses ...

  • Page Personnel Finance

    HR Systems Analyst

    3 days ago


    Page Personnel Finance Cardiff, United Kingdom

    To provide operational administration and technical support utilising specialist HR Systems knowledge to support the HR People Systems Manager in the day-to-day operation, maintenance and integrity of the HR/Payroll systems (AMS, iTrent, Kronos, RPMI) itsfunctionalities and inter ...


  • Admiral Cardiff, United Kingdom

    **Closing date** · **05/04/2024** · **Job Purpose** · The Threat Analytics Lead has overall responsibility of employing advanced threat data analytics at scale to discover, correlate, identify and mitigate the most harmful threats targeting Admiral. Reporting to the Head of Threa ...


  • LexisNexis Risk Solutions Group Cardiff, United Kingdom

    Leading a team of Managed Services Analysts and Customer Service Advisors, this role will be responsible for ensuring efficient operational day to day performance and delivering quality assured client projects within agreed timescales. You will proactively manage workflow and res ...


  • ITECCO Cardiff, United Kingdom

    **Job Title: Head of Social Media** · **Location: Cardiff** · **Salary: £35,000** · **Job Summary** · **Key Responsibilities** · - Develop and execute the social media strategy for the events and exhibitions business · - Create engaging and creative content for the company's soci ...


  • ITECCO Cardiff, United Kingdom

    **Job Title: Head of Social Media** · **Location: Cardiff** · **Salary: £33,000** · **Job Summary** · **Key Responsibilities** · - Develop and execute the social media strategy for the events and exhibitions business · - Create engaging and creative content for the company's soci ...


  • HMRC Cardiff, United Kingdom Full time

    About our Team · Making Tax Digital (MTD) is a key part of the government's ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. · Helping businesses to get their tax right, saving time which allows us to be committed to improving busi ...


  • GWG Associates Cardiff, United Kingdom

    My client is currently looking for a **Graduate Commercial Finance Analyst** to join their **Rotational Graduate Scheme**, this will see the role spend time across **Sheffield, Cardiff and Glasgow on a 12-month basis**. This permanent full-time role is working for a large PLC bus ...

  • Sitka Recruitment Ltd

    Marketing Manager

    1 week ago


    Sitka Recruitment Ltd Cardiff, United Kingdom Full time

    We are delighted to be supporting this well-known Welsh organisation in helping them find a talented experienced marketer who has strong campaign management skills and a solid background in digital marketing. · As the new Marketing Manager, you will support the Head of Marketing. ...