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    US Customer Service Agent - London, United Kingdom - Mulberry Recruitment

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    Permanent Customer Service / Support
    Description

    Customer Service Agent

    Location: Farnborough

    Salary: 24,960

    Shift Pattern: Tuesday - Saturday 2pm-10pm

    My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to all customers.

    Daily Duties

    Answer customer enquiries via email, telephone & Live Chat queries

    Prompt attention to queries and comments made via social media

    Answering general technical queries about the website and mobile app

    Answering queries regarding customer statements and financial activity

    Providing a friendly, helpful advice to both parent and child account holders

    Administrative tasks (monitoring risk alerts, one-off tasks etc.)

    Support Member Services Management

    Customer call backs

    Responding to Social Media contacts in Facebook & Twitter & Instagram

    Skill Set

    Strong written and verbal skills

    Ability to work independently

    Excellent phone manner

    Youve been where we are about to go:

    Ability to be flexible in a role

    Excellent organisational skills

    Happy working in a committed, busy, team environment

    Good technical skills happy to learn new systems

    Working knowledge of Excel & Word

    Benefits

    Workplace pension plan

    30 days of holiday (including all but 3 public holidays)

    Health cash plan.

    An excellent Induction & onboarding program with ongoing learning & development throughout your career

    A performance-related reward scheme ranging from 500 to 1,000 every 6 months

    Physical and Mental Wellbeing support and platforms for you and your family

    Breakfast and snacks every day

    Great company events local and abroad

    Enhanced Maternity and Paternity leave

    Salary Sacrifice options

    Your Birthday Day off


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