System Support Administrator - Hemel Hempstead, United Kingdom - NHS Professionals

NHS Professionals
NHS Professionals
Verified Company
Hemel Hempstead, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

About The Role:


Are you looking to build a career in IT Applications Support? Looking for a fast-paced organisation with lots of opportunities for growth and development? Do you want to make a difference to the NHS?

Role summary:


NHS Professionals (NHSP) is looking for a Systems Support Administrator to join a collaborative team with responsibility for the maintenance of NHSP's financial and operational information systems.

This role provides advice on and support to data related services and information systems to managers, employees, flexible workers, clients, and external agencies.


Skills/Responsibilities:


As a Systems Support Administrator, you will:

  • Provide first line support to managers, employees, clients and external agencies via a case management system & Teams on matters regarding data related services and information systems policies and procedures.
  • Manage the systems administration for operational and financial information systems, including setup and maintenance of user accounts and access levels and the implementation and maintenance of client trusts data structure.
  • Advise and support flexible workers on a range of services, e.g. the calculation of entitlement to statutory payments, production of references, validation of documents confirming eligibility to work, updating personal details, changes of assignment and associated rates of pay, processing of terminations of engagement.
  • Provide information as required to both clients and management accurately and in a timely manner
  • Provide support to the Service Delivery Manager and Senior Systems Support Analysts to ensure multiple projects and ongoing tasks are completed within service level agreements.
  • Provide, receive, and control access levels to personal and financial data, in compliance with data protection legislation.


This role is attached to our Hemel Hempstead office, which you will likely attend twice per month in person, the rest of the time you will be working from home.


  • Have experience in a customer service focussed role, ideally having worked in a second line support role and used a ticketbased system
  • Have excellent attention to detail
  • Be able to follow processes methodically
  • Have excellent written and verbal communications skills with the ability to convey technical/system information successfully to a nontechnical audience
  • Demonstrate the ability to build rapport and relationships with internal and external stakeholders over the phone and in messaging format
  • Be a team player
  • Have problem solving skills and strive to resolve queries on the first contact
  • Be able to organise their own workload, within parameters, by proactively identifying and prioritising requests
  • Have basic IT literacy
  • Ideally have the ability to understand data and categorise it

About Us:


In return for your commitment, we will offer you some fantastic benefits:


  • Generous annual leave allowance
  • 27 days per year, plus bank holidays
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A commitment to talent management & development:


  • Star of the Month
  • Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers

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Pension
  • We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme
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Life Assurance:

-
Group Income Protection:

-
Wellbeing Programme:

-
Employee Assistance Programme:

-
Employee Engagement & discounts platform

Our Commitment to You:


The
Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel
_empowered, engaged and excel_ in what you do.


Throughout your employment you will have access to our
Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your
Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.


About Us:


NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs.

Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.


We are particularly proud of being the first NHS organisation to gain the accreditation of
Top Employer by the Top Employers Institute.

This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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