- Be the dedicatedpoint of contact for customers and provide an excellent customerexperience.
- Following the customer orderprocess from order entry to invoicing. Collaborating efficientlywith all relevant internal and externalparties.
- Ensuringa good customer experience and satisfaction from order confirmationto delivery and invoicing. Being the dedicated point of contact tothe customer throughout the order processingcycle.
- Ensuring that the first promise tocustomer is aligned with product availability and set realistictarget dates.
- Ensuring OnTime Delivery to meetcustomer requirements whilst keeping the Customer informed of anydelays & progress of order
- Operating aspart of the spares team to support the full salesprocess.
- An opencan do attitude selfstarting strong time management andorganisational skills are an essential requirement to fit into thisrole.
- Previous experience in providingexcellent Customer Service isessential.
- Excellent communication skills arerequired for dealing with international customers overseas entitiesand various internal departments such as Production SalesPurchasing Credit Control &Technical)
- High level of attention to detailand ability to manage workload effectively isessential.
- Ability to work well with others ina team and build relationships with third parties isessential.
- Intermediate use of Microsoft Officetools particularly Outlook Excel Word andPowerPoint.
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Customer Service Coordinator 12 Month Contract - Chesterfield, United Kingdom - Evac Group
Description
Cathelco is part of Evac group andwe are the worlds leading provider of integrated water and wastemanagement systems as well as corrosionprotection systems for themarine offshore and building industries. Our cuttingedge solutionsand services have been helping leading global players in theseindustries to significantly reduce their environmental footprintfor more than 40 years. With offices in 13 countries across fourcontinents and representatives in more than 70 countries we prideourselves on being close to our customers wherever in the worldthey arelocated.
Purpose of therole
Keyresponsibilities
Keyrequirements
What weoffer
We offer you an excitingposition in a global business. Together with the team around youyou will have the chance to help us achieve our vision of a futurewith no waste. As a working environment we offer an inclusive andsafe culture where colleagues know and trust eachother.
Interested joiningus
Great we are looking forward tohear from you