- Assess and/or investigate complaints in accordance with the 2016 Act, Councillor Code of Conduct, Local Government Act 2014 and operational procedures and standards of the Office;
- Manage a caseload and other competing priorities while taking personal responsibility for completion of tasks and casework to meet organisational targets and service quality standards;
- Become familiar with and remain updated in relation to all relevant legislation, policy and procedures;
- Identify the relevant and proportionate lines of enquiry to be followed in assessing and/or investigating any issue/complaint;
- Collate and analyse large volumes of data and information from a range of sources and weigh and assess the evidence;
- Interview parties to the investigation and witnesses as appropriate;
- Reach conclusions and propose findings and recommendations to the Ombudsman/Commissioner;
- Develop and issue relevant enquiry letters, decision/resolution letters and survey/questionnaires/focus groups in accordance with operational procedures and quality standards;
- Prepare clear and concise evidence-based briefings as required;
- Draft and issue high quality written decision letters and reports in accordance with operational procedures and quality standards;
- Ensure, as appropriate, that compliance with recommendations made to listed authorities is monitored and evaluated particularly in relation to its implementation;
- Develop and maintain accurate records on the case management system in accordance with office policy;
- Educated to degree level (or equivalent) plus 2 years' relevant work experience in conducting investigations as part of your job role; Candidates who do not possess this qualification should have a minimum of 4 years' relevant work experience in conducting investigations as part of your job role;
- Strong analytical skills and the ability to use sound and balanced judgment to arrive at well-reasoned and appropriate decisions;
- Identify and interpret relevant legislation, codes and guidance, regulations or procedural requirements;
- Experience of writing detailed investigation reports in which you draw evidence-based conclusions and make recommendations;
- Excellent organisational and planning skills including the ability to manage a significant and complex workload to meet tight timescales;
- Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy;
- Excellent written communication skills, with the ability to write clearly and effectively and capture all important facts and opinions in drafting detailed letters, reports, submissions and policy documents;
- Experience of carrying out challenging interviews to obtain/gather information;
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Software Architect
Found in: Adzuna UK C2 - 2 days ago
Johnson Controls Belfast, United Kingdom Full timeAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Our global team creates innovative, integrated solutions making the people, facilities, and assets safe with our indust ...
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Payroll Officer
Found in: Talent UK 2A C2 - 4 days ago
VANRATH Belfast, United KingdomVANRATH are delighted to be recruiting for a Payroll Officer in South Belfast, a fantastic opportunity offering hybrid working and flexibility, with only 2 days in office. The Payroll Officer will report to the Payroll Manager and will process payroll on a weekly basis. What you' ...
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Environmental Health Officer
Found in: Talent UK 2A C2 - 22 hours ago
Ashton Recruitment Belfast, United KingdomAshton Recruitment requires a Environmental Health Officer for our client based in Belfast. Job Title: Environmental Health Officer Location: Belfast Duration: Temporary Rate of pay: £17.53 per hour Hours: 37 hours per week Duties include (but are not limited to): To carry out sp ...
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Invoicing Clerk
Found in: Talent UK 2A C2 - 18 hours ago
Ashton Recruitment Belfast, United KingdomAshton Recruitment require a Invoicing Clerk our client based in Belfast Habour Position: Invoicing Clerk Location: Belfast Duration: Temporary - Permanent Rate of Pay: £24,000-£28,000 per annum Hours of Work: Monday - Friday 09:00-17:00 Duties will include (but not be limited to ...
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Accounts Manager
Found in: Talent UK 2A C2 - 1 day ago
VANRATH Belfast, United KingdomVANRATH are delighted to be working with a family run business who are searching for an Accounts Manager who will manage the day to day running's of the business as well as the finance function. What you'll get Excellent salary package Interviewing now Small family run business W ...
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Technical Support Engineer
Found in: Appcast UK C C2 - 3 days ago
Experis Belfast, United Kingdom2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent Salary · Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. · The successful candidate will be respo ...
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Payroll Administrator
Found in: Appcast UK C C2 - 3 days ago
Conexia Belfast, United KingdomPayroll Administrator · perm position · office based in Belfast · £23,400 per annum · Summary section · We currently have various exciting opportunities for experienced Administrator's to join our busy and friendly Belfast based team. Administering transactional HR and Payroll ac ...
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Payroll Administrator
Found in: Ziprecruiter UK C2 - 3 days ago
Conexia Belfast, United KingdomJob Description · Payroll Administrator · perm position · office based in Belfast · £23,400 per annum · Summary section · We currently have various exciting opportunities for experienced Administrator's to join our busy and friendly Belfast based team. Administering transactional ...
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Territory Manager Animal Health – Northern Ireland and Scotland
Found in: Appcast UK C C2 - 3 days ago
KELA Belfast, United KingdomThe KELA Group of companies was established as a Belgian family-owned business back in 1941. We are a long standing traditional growing family-owned pharmaceutical business, based near Antwerp (Belgium). We are dedicated to the R&D, production and sales of veterinary and human ph ...
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Territory Manager Animal Health
Found in: Ziprecruiter UK C2 - 3 days ago
KELA Belfast, United KingdomJob Description · The KELA Group of companies was established as a Belgian family-owned business back in 1941. We are a long standing traditional growing family-owned pharmaceutical business, based near Antwerp (Belgium). We are dedicated to the R&D, production and sales of veter ...
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Community Senior Lead
Found in: Jooble UK O C2 - 7 hours ago
Citigroup Inc. Belfast, United Kingdom Full timeAre you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in investigations, analysis, problem solving and communication to Citi's Employee Relations team. · By Joining Citi, you will become part of a global organi ...
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Environmental Health Officer
Found in: Jooble UK C2 - 2 days ago
Lynn Recruitment Belfast, United KingdomWe are seeking an Environmental Health Officer to join the dedicated team at Belfast City Council. As an Environmental Health Officer, you will play a vital role in improving the health and quality of life of our community members by efficiently and effectively delivering specifi ...
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Office 365 Engineer, .M365 Consultant, Exchange
Found in: Jooble UK O C2 - 1 day ago
Experis UK Belfast, United KingdomUp to £44k + Benefits · 18 month contract · 2 days on site · My client a leading IT Solutions provider are seeking to recruit an M365, Office 365 Engineer to join an ever growing Customer Support Function. This client has more than employees world wide and an unlimited amount ...
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Environmental Health Officers
Found in: Jooble UK O C2 - 6 days ago
First Choice Rec Belfast, United Kingdom Full timeJob Type Full Time - Temporary · 53 per hour · Telephone · Environmental health officer needed to work with the Belfast City Council, based in Belfast City Centre. This is a full time temporary post for a minimum of 3 months, with possibility of extension. The hours of work wi ...
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Payroller Officer
Found in: Jooble UK O C2 - 4 days ago
VanRath Belfast, United KingdomVANRATH are delighted to be recruiting for a Payroll Officer in South Belfast, a fantastic opportunity offering hybrid working and flexibility, with only 2 days in office. The Payroll Officer will report to the Payroll Manager and will process payroll on a weekly basis. · Hybrid ...
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Senior Marketing
Found in: Jooble UK O C2 - 2 days ago
Baker & McKenzie Rechtsanwaltsgesellschaft mbH Belfast, United KingdomGlobal Marketing and Business Development Lead - Dispute Resolution (DR) & Investigations, Compliance & Ethics (ICE) · Business Services | Belfast Global Marketing and Business Development Lead - Dispute Resolution (DR) & Investigations, Compliance & Ethics (ICE) · Hybrid · The ...
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Senior Business Analyst
Found in: Jooble UK O C2 - 3 days ago
Hays Technology Belfast, United KingdomWe are currently working with a global financial institution to recruit a senior business analyst on a day rate contract to work on various payments related projects.You will be responsible for investigation and remediation of incidents and supporting SME's in determining key bus ...
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Payroll Administrator
Found in: Talent UK 2A C2 - 3 days ago
Conexia Belfast, United KingdomPayroll Administratorperm positionoffice based in Belfast£23,400 per annumSummary sectionWe currently have various exciting opportunities for experienced Administrator's to join our busy and friendly Belfast based team. Administering transactional HR and Payroll activity for our ...
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Senior Business Analyst
Found in: Jooble UK O C2 - 3 days ago
Hays Technology Belfast, United KingdomWe are currently working with a global financial institution to recruit a senior business analyst on a day rate contract to work on various payments related projects.You will be responsible for investigation and remediation of incidents and supporting SME's in determining key bus ...
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HR Advisor Hybrid/Flexible Working
Found in: Jooble UK O C2 - 22 hours ago
MCS Group Belfast, United KingdomHR Officer - Belfast - Construction · MCS Group is delighted to be partnering with an exciting local organisation who is wishing to appoint an HR Officer to their HR function, this is an excellent opportunity if you have been working as an HR Officer or HR Generalist and want to ...
Temporary Investigating Officer - Belfast, United Kingdom - Apple Recruitment
Description
We are currently recrutiing for a Temporary Investigating Officer for a public sector organisation. This role is temporary until the end of June 2024.Investigating Officers, acting in accordance with the scheme of delegation that is in place will:
Essential requirements: