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    Garden Centre Store Manager - United Kingdom - Home Hardware Scotland Ltd

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    Description

    At Wright's Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere.

    As the Shop Manager your role is to achieve maximum profitable sales controlling all areas of cost and building a first class team of staff.

    Saturday - 8.Saturday - 8.Sunday - 10am to 5pm
    Days off - Wednesday, Saturday & Sunday

    Being part of the Management Team creating a friendly, pleasant and welcoming environment in your shop at all times.

    Opening the shop for the staff each day to be ready to serve our first customer for 9am.
    Full management, leadership and team building of shop staff.

    Drawing up the work rota ensuring that either the Shop Manager or Assistant Shop Manager is on the premises at all times.

    Lead team meeting's and communicate with shop staff.
    Working with HR Department with staffing issues following company policy and procedures.
    Process weekly Home Hardware (Scotland) Ltd and Head Office computer updates ensuring all ticket updates are replaced.

    Help promote additional sales by recommending useful products connected to the product that the customer is enquiring about or purchasing by referring to the company's related products list.

    Help to promote the company website as an online brochure for shop customers to use.
    Promote the company's delivery service to shop customers.

    If your shop has a van then you are responsible to ensure that the van is road worthy and up to date with servicing and MOT, prior to the road tax due date.

    Deal with all shop complaints / faulty products from customers.

    Oversee the running of the shop ensuring all cleaning and maintenance is carried out in accordance with Health and Safety Regulations and Guidance.

    Outstanding housekeeping levels within the shop.
    Ensure shop is kept correctly stocked with goods in accordance with the merchandising and stock rotation procedures.
    Completing and ensuring risk assessments are complied with.
    Ensuring that all sales are charged at the correct price and paid for by customers and staff members.
    Agree and meet or exceed sales target set out by Director.
    Be responsible for full shop security. Notification of key holder changes both temporary and permanent to the local police and to the Directors.
    Accurate management of shop monies including cashing up sheet, balancing and banking.
    Ownership of seasonal stock changes, shop windows, in-store displays and ticketed in line with the promotions.

    Maximise your shop window display ensuring that it is attractive to the eye and that all products are ticketed.

    Order stock, ensure stock control, merchandise buying and mark-ups are in line with current company policy.
    Claiming for any faulty, missing or incorrect goods following the appropriate procedure.
    Ensuring an agreed maximum stock valuation level at your shop is not exceeded.

    Insure all general and recyclable waste is returned to Home Hardware (Scotland) Ltd in accordance with their waste procedure.

    All Health & Safety matters in accordance with the company's Health & Safety Policy Document.
    All Fire Safety matters in accordance with the company's Fire Action Plan.
    Management, leadership and team building skills.
    High level of personal hygiene.
    Flexible in the hours you are able to work.
    Comply at all times with the company Health & Safety policy.
    VISIT OUR CUSTOMER WEBSITE FOR TIPS & TUTORIALS
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