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    Co-ordinator / Case Manager - London, United Kingdom - Care4ocus

    Care4ocus
    Care4ocus London, United Kingdom

    2 weeks ago

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    Description
    Our Vision


    Care4ocus aims to be the trusted provider of exceptional nurses, healthcare assistants, and support workers to the NHS and private health sector.

    We achieve this by delivering high-quality, bespoke care packages, tailored to the individual needs of each client. Our team is highly trained in specialist care and rehabilitation.

    At Care4ocus we are committed to providing the best complex care in the community and we need the best nurses, healthcare assistants and support workers to do that.

    Our Values


    Care4ocus has core values that guide the way we work and guarantee that we deliver the very highest standards of care.

    Our values ensure that each client is empowered to live with choice, dignity, and independence in the comfort of their home.

    This approach will improve the lifestyle and quality of life of our clients and their families.

    As a company, we strive to uphold these in every aspect of our work, and each employee of Care4ocus is recruited against these values:

    Expertise

    Teamwork

    Trust

    Empathy

    Professionalism

    Respect

    Location:
    Middlesex Hose, 3rd Floor , 130 College Road, HA1 1BQ

    Role Specific Duties

    The Care Coordinator's responsibilities include but are not limited to the following:


    • To organise and coordinate care delivery in accordance with current best practices, according to policy and procedures, agreed standards, legislative requirements and relevant regulations under the direction of the Manager and within the financial plans
    • To allocate staff to provide client visits effectively by ensuring that staff are matched to clients by taking account of the client's preferences and care and clinical needs
    • Monitor the allocation of staff to maximise efficiency whilst supporting them to maintain an appropriate work-life balance.
    • Allocate Client care visits and reorganise rotas when required by arranging cover for staff sickness, absenteeism, or holidays
    • Keep accurate records of sickness, absenteeism, and holidays.
    • To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and to keep the Registered Manager informed of the outcomes and issues that are identified.
    • Build good relationship with client and their family to ensure their ongoing care needs are properly met.
    • To investigate complaints, incidents, accidents, and safeguarding concerns; ensuring that this is recorded, reported to the Clinical Lead and or the Registered manager, and followed up appropriately.
    • To visit Clients and to make reviews of the written Care plans, examine the written records of medication administration, and daily log notes kept by staff to monitor the care provision and to ensure that we are providing outstanding care as required.
    • To report to the Clinical Lead or Registered Manager any financial issues that have an impact on the overall budget.
    • To create new Client and staff profiles when required.
    • Take an active part in on-call responsibilities.

    To be successful, we think you need:

    • Vocational qualification Level 3 (desirable)
    • Supervisory or management qualification (desirable)
    • Previous experience in a simmilar role (essential)
    • Knowledge of rota planning
    • Leadership skills
    • Strong communication skills
    • Problem-solving skills
    • Can-do attitude and ability to coope under pressure or emergencies
    What's in it for you?


    • 28 days annual leave (including Bank Holidays); Increasing annual leave with length of service
    • Pension scheme
    • Competitive salary
    • Flexible working hours and hybrid working (once passed probation period)
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