-
Railway Operations Performance Manager
Found in: SonicJobs Direct Apply UK - 2 days ago
Twin Computer Personnel Ltd London, United Kingdom Full timeA Train Operating Company located in London is currently on the lookout for a highly skilled Lead Performance Manager. · In this role, the successful candidate will play a key role in supporting the company's Performance Improvement efforts and will be responsible for managing t ...
-
Manager of Performance Management
Found in: Jooble UK O C2 - 4 hours ago
Thales Group United KingdomManager d'équipe Electronique (F/H) page is loaded Manager d'équipe Electronique (F/H) · Apply remote type On-Site locations Bordeaux time type Full time posted on Posted 2 Days Ago job requisition id R QUI SOMMES-NOUS ? · L'activité avionique fournit divers systèmes de bord pour ...
-
Performance Manager
Found in: Appcast UK C C2 - 2 days ago
Vouch Global Greater London, United KingdomPermanent · Hybrid (In-Office/Remote) · Vouch is looking for a Performance Manager to join the heart of the company as part of a close-knit team of digital specialists who are committed to helping their clients with whatever they need to grow their business. · The Performance Man ...
-
Performance Manager
Found in: Appcast UK C C2 - 6 days ago
Mitie London, United KingdomJoin us and help deliver the exceptional, every day. · Help our Mitie team deliver with Pride and Purpose. · Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your f ...
-
Performance Management
Found in: Ziprecruiter UK C2 - 1 day ago
Inventum Group London, United KingdomJob Description · Our client who is a SME within the Investment banking space is looking for a Performance Management / FP&A / Business Partner – VP level equivalent. · Performance Management forms a key part of the Finance team and will be responsible for the coordination and e ...
-
Performance Manager
Found in: Jooble UK O C2 - 4 hours ago
Malone Souliers London, United KingdomJob Title: Paid Performance Manager (PPC and Meta) - Full-time, office-based: London SW7 Report to: Head of Digital, · The Brands · Founded in 2014 by Mary Alice Malone, we offer collections for women and men, focusing on timeless style, a perfect fit and iconic silhouettes. We ...
-
Performance Management
Found in: Jooble UK O C2 - 1 day ago
Inventum Group London, United KingdomPerformance Management / FP&A - VP level equivalent. · Our client who is a SME within the Investment banking space is looking for a Performance Management / FP&A / Business Partner – VP level equivalent. · Performance Management forms a key part of the Finance team and will be ...
-
Performance Manager
Found in: Jooble UK O C2 - 6 days ago
Malone Souliers London, United KingdomJob Title: Paid Performance Manager (PPC and Meta) - Full-time, office-based: Report to: Head of Digital, · The Brands · Founded in 2014 by Mary Alice Malone, we offer collections for women and men, focusing on timeless style, a perfect fit and iconic silhouettes. We are a cert ...
-
Performance Manager
Found in: Jooble UK O C2 - 4 hours ago
Pinnacle Recruitment Ltd United Kingdom FreelancePerformance Manager – Highways · Home » Highway » Performance Manager – Highways · Midlands We are currently seeking an experienced Performance Manager to work with a leading main contractor based in the Midlands. · Our client works across the UK specialising within the Civil/ ...
-
Performance Manager
Found in: Jooble UK O C2 - 2 days ago
Skipton Building Society Group United Kingdom_ga - Expires after 2 years (1st party) · _ga_nnnnnnnnnn - Expires after 2 years (1st party) · Hours: · Full time permanent - 35hrs per week - Monday- Friday 9am-5pm · Hybrid working around 1 day per week in office Salary: · £53,500 Per Annum Closing Date: · Mon, 29 Apr 20 ...
-
Performance Manager
Found in: Jooble UK O C2 - 4 hours ago
Pinnacle Recruitment Ltd United KingdomPerformance Manager – Highways · Home » Highway » Performance Manager – Highways · Salary: £ £55000 · Location: Midlands · Region: Midlands We are currently seeking an experienced Performance Manager to work with a leading main contractor based in the Midlands. · Our clie ...
-
Performance Manager
Found in: Jooble UK O C2 - 5 days ago
GroupM Australia & New Zealand England, United KingdomBy Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. · Across 2022 and into 2023 we have won at the MFA Awards, AIMCO Awards, B&T 30 under 30, Festival of Media Global, Campaign Wom ...
-
Performance Manager
Found in: Jooble UK O C2 - 6 days ago
Redrock Consulting London, United KingdomJob Description · Role: Performance Manager / Senior Project Manager · Location: London (once a week in office, 2 days on-site, 2 days remote) · Salary: £70,000 - £80,000 + £6,000 Car + Bonus · Position Type: Permanent · Key Skills: Water Infrastructure, Large-Scale Programme ...
-
Performance Manager
Found in: Jooble UK O C2 - 1 day ago
DELIVEROO London, United KingdomThe mission of the Global Performance Team is to create and monitor the standards by which the Global Marketplace Support Team operates, which includes delivering great service to our customers across the three-sided marketplace (Consumers, Partners and Riders) whilst operating s ...
-
Performance Management
Found in: Jooble UK O C2 - 1 day ago
Planit Scotland Ltd United KingdomAccount Development Lead at Planit Scotland · (As the Account Development Lead at Planit Scotland, your core mission is to deliver growth and results for our clients. Every month you will be in charge of planning strategies on how best we can help them achieve their goals, and t ...
-
Manager - Performance
Found in: Jooble UK O C2 - 19 hours ago
The Environmental Association for Universities and Colleges United Kingdom Part timeBiodiversity Manager - University of Cambridge · Biodiversity Manager - University of Cambridge · The role holder will be responsible for the development and implementation of policies, plans and projects that help to minimise the negative impact of University operations on bio ...
-
Manager - Performance
Found in: Jooble UK O C2 - 2 days ago
IDEX Consulting London, United KingdomAre you an experienced Financial Planner, who leads by example? Would you be open to managing a team of 5 Financial Planners, but keen to continue providing advice to clients, opening doors and creating a power house between London and Sussex? · The team is made up of 4 experienc ...
-
Performance Manager
Found in: Jooble UK O C2 - 3 hours ago
DS Smith London, United KingdomDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, and we are committed to leading the transition to the circular ...
-
Performance Manager
Found in: Jooble UK O C2 - 2 days ago
Growth Kitchen London, United KingdomGrowth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators to sell well-known restaurant brands, such as The Athenian from their existing kitchens. · This is an exciting opportunity for someone to build on the early success that Gro ...
-
Performance Manager
Found in: Jooble UK O L C2 - 2 days ago
Vouch Global London, United KingdomPermanentHybrid (In-Office/Remote)Vouch is looking for a Performance Manager to join the heart of the company as part of a close-knit team of digital specialists who are committed to helping their clients with whatever they need to grow their business.The Performance Manager is r ...
Performance Manager - London, United Kingdom - Mitie
Description
Join us and help deliver the exceptional, every day.Help our Mitie team deliver with Pride and Purpose.
Are you a highly skilled Performance Manager poised to make a substantial impact through exceptional management and quality assurance standards? If you excel in your field and possess a fervour for leadership, facilities management, and continuous improvement, we have the ideal opportunity for youAs a vital component of our team, you will use your comprehensive knowledge and abilities to generate exceptional value for our clients and ensure the efficient operation of their facilities and helpdesk services across an extensive range of sites.
At the core of the city, you will be stationed at the client's state-of-the-art London Campus, contributing to its seamless-running environment.
Working in collaboration with a larger Integrated FM team, you will become the subject matter expert for both the client and the account team.
Providing support in the contractual delivery of services, tailored requirements, and the development of performance improvement strategies, this role offers outstanding prospects.
As a people manager, you will lead a helpdesk admin function, ensuring top-level delivery while adhering to set KPIs, as well as managing, monitoring, and controlling costs to achieve financial targets.
Reporting to the Account Director, your role will be instrumental in building and maintaining key stakeholder relationships.Taking on a substantial role in evaluation and performance measurement, you will demonstrate expertise in contractual compliance, governance, management information, operational finance, and reporting.
Main DutiesLeading the helpdesk team, ensuring efficient delivery of admin function on the account, fantastic communication, timely resolution of issues, and continuous improvement of helpdesk processes.
Driving customer satisfaction through providing a high performing, best-in-class helpdesk functionLeading and managing the ISO44001 Collaborative Business Relationship Framework commitmentMonitor and drive key performance indicators across all service lines, identifying any areas for improvement and implementing corrective measures accordingly.
Oversee and manage compliance with contractual performance and governance requirements, including service level agreements and KPIs, to ensure exceptional service delivery.
Collation of monthly, quarterly, and annual reportingManage the performance of all PPM and RWs across all service linesRegularly review and optimise the operation of the CAFM system, ensuring accurate and up-to-date information, certification and documentation all uploadedDevelop and implement performance improvement strategies for various service lines to enhance productivity, quality, efficiency, and customer satisfaction.
Analyse service delivery data to identify trends, problems, and opportunities, sharing insights with relevant parties and implementing improvements where necessary.
Maintain regular communication and relationships with all stakeholders – including clients and suppliers to gather feedback, address concerns, and promote positive working partnerships.
Collaborate with other teams to ensure seamless integration of systems and processes across the company.Keep informed on regulatory changes, best practices, and industry developments to ensure the company remains at the forefront of facilities management excellence.
Customer Journey Audits - Measuring Performance and reporting back to service linesPerson SpecificationExperience in facilities management with a focus on performance management, including experience managing a helpdesk team and people.
Proven track record of devising and implementing performance improvement plans and monitoring their outcomes.In-depth knowledge of the CAFM system, KPIs, contractual performance measures, and industry standards.
Exceptional leadership skills with the ability to manage, motivate, and develop high-performing teams.
Strong data analysis skills with a focus on translating findings into actionable insights and improvements.
Excellent communication and stakeholder management skills.
Familiarity with relevant health and safety regulations. IOSH advantageous.
Relevant professional qualification in facilities management or related field (e.g. BIFM, IWFM, etc.) is desirable.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally.
We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.