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Stoke-on-Trent

    Medical Secretary/Administration Support Officer - Stoke-on-Trent, United Kingdom - University Hospital of North Midlands NHS Trust

    University Hospital of North Midlands NHS Trust
    University Hospital of North Midlands NHS Trust Stoke-on-Trent, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen to join our Histology office team as a Histopathology Medical Secretary/Administration Support Officer.

    The post holder will provide a comprehensive, efficient and effective medical secretarial service to the Consultant Histopathologist team. The post holder will alert the consultants of any outstanding work, drawing cases to their attention ensuring slides are available to facilitate reporting. The post holder will be expected to support the Team Leader in responding to enquiries regarding cancer diagnostic wait and breach enquiries.

    Main duties of the job

  • Providing administrative support to the Consultant Histopathologists.
  • The post holder is responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess the situation and to deal with accordingly referring to technical and/or clinical staff as necessary.
  • The post holder will arrange meetings and organise the diaries of others to include electronic diary management.
  • The post holder will be expected to prioritise their own work load to achieve targets.
  • The post holder will support with the collection of data and slides for the consultant Histopathologists' attendance at multi-disciplinary meetings.
  • The taking of, transcribing and typing up of minutes, and ensuring timely distribution of minutes and agendas as directed.
  • Supporting with Molecular and Outsource processes.

    • About us

    University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

    All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

    UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

    At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

    Job description

    Job responsibilities

    Please see attached job description and personal specification for more details about the main duties of this role.

    Person Specification

    Essential Qualifications

    Essential

  • 5 GCSE's to include English and Maths at grade C or above or equivalent.
  • Working with Excel, Power point, Access and Outlook (or equivalent software)

    • Desirable

  • NVQ in Business Administration or Customer care
  • Experience working in an office environment

    • Knowledge, Skills, Training and Experience

    Essential

  • Excellent organisational and prioritisation skills and able to work to deadlines
  • Excellent team working skills including assisting and covering the work of other team members as appropriate
  • Ability to collate information and demonstrate effective systems for accurate recording both manually and electronically.
  • Ability to solve problems on own initiative with minimum supervision
  • Demonstrable customer care skills including professional telephone manner

    • Desirable

  • Knowledge of the NHS

    • Personal Qualities

    Essential

  • Able to maintain strict confidentiality at all times
  • Well-developed interpersonal skills
  • Able to demonstrate initiative
  • Ability to establish rapport and credibility with individuals of all disciplines and at all levels both internal and external to the Trust
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