- Provide Tier 1 support to administrators & enterprise-level partners during the hours of 9am to 6pm from Monday to Friday (hours may differ depending on customer demand and business need)
- Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
- Advise customers regarding the product's proper use and address specific systems issues
- Manage product escalations, act as a liaison between customers, and various levels of tiered support
- If needed, work as part of our wider team assisting customers during installations and configuration
- Experience in a technical support/helpdesk environment (experience AND/OR knowledge with Email systems and Networking)
- Experience in problem analysis and resolution of software problems
- Ability to handle customers professionally across all interfaces
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Proven ability to function in a self-directed environment and also to cooperate with team members
- Experience with Linux is beneficial
- Innovative thinker who is positive, proactive, and readily embraces change
- Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud architecture
- Analyze new threats and offer deep insight through data-driven intel
- Collaborate with customers to help solve their toughest security challenges
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Product Support Engineer - Belfast, United Kingdom - Proofpoint
Description
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Company Overview
At Proofpoint, people are at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats. With opportunities in all functions, we offer many exciting reasons to join our team.
The Role
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.
The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment.
Proofpoint offers a highly competitive salary and benefits package including other perks like company-wide wellbeing initiatives. Product training is provided on our market-leading cybersecurity solutions.
Hybrid working is also available with this role.
Your day-to-day
What you bring to the team
Nice to have
Why Proofpoint
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
#LI-AB1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
To view additional awards, please visit
Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.
We hire the most innovative minds globally to safeguard our customers' sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.
Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.
At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:
We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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