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    Senior Customer Experience Advisor - London, United Kingdom - Abbott Laboratories

    Abbott Laboratories
    Abbott Laboratories London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description
    About Lingo

    Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers – such as glucose, ketones, and lactate – to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of their own health.

    A New Category of Consumer Biowearables: Meet Lingo - YouTube

    The opportunity

    Personalized healthcare is the future. Working on Lingo, you will help build a next-generation technology that enables individuals to make decisions about how to improve energy, lose weight or enhance athletic performance. The Lingo team embodies a start-up culture and mindset with the backing of Abbott, a company with a rich history of healthcare innovation. Join us and grow your career as you help Abbott shape the future of healthcare.

    The Senior Customer Experience Advisors will work out of our Lingo location in Fitzrovia, London.

    What you will do:

    • As our escalation team, you will handle more complex and niche type tickets and help support us in putting the customer first.
    • You will support our VIP customers in aspect of their journey.
    • You will provide world class customer service via Chat, social messaging, phone, email.
    • Support our social media platforms and answer more ad-hoc questions and comments.
    • Responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of our first level customer service team.
    • Demonstrating your technical skills to support customers with OS and Android operating systems, Bluetooth connected devices.
    • You will Perform advanced troubleshooting and add implemented solutions to knowledge base articles.
    • Be able to recognise and escalate difficult technical issues to appropriate channels.
    • Work closely with internal and external teams on projects and new processes.
    • Look for better ways of doing things to improve customer service experience and sharing new ideas.
    • Be the voice of the customer for the growing business.

    What you will bring:

    • Prior experience in Tier 2 or Tier 3 customer specialist teams
    • Fluent in both German and English is a requirement
    • Social media questions and comments experience
    • An attitude to roll your sleeves up within a new start up environment
    • The ability to quickly learn new skills and technologies
    • An ability to thrive in a fast paced and quickly changing environment
    • Advanced technical understanding of iOS and Android operating systems, Bluetooth connected devices
    • A genuine passion and drive to put the customer first
    • Flexibility to the working hours while we figure out what our customers prefer
    • Zendesk Experience or Saleforce would be beneficial
    • Experience of mapping new process solutions would be beneficial
    • Experience of supporting training would be beneficial

    What we offer:

    A unique opportunity with the positives of a start-up mindset and culture, but the strong benefits of a corporate brand. We offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme, as well as excellent development opportunities.

    Abbott is an Equal Opportunity Employer, committed to employee diversity.

    Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

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