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Stourbridge

    HR and Education Team Manager - Stourbridge, United Kingdom - Lion Health

    Lion Health
    Lion Health Stourbridge, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    As the HR Manager you will have the responsibility to source/ provide management with advice relating to employee relation matters, policies, terms and conditions and recruitment. You will ensure all colleagues are treated fairly with compassion and respect, and in accordance with practice policies and procedures. You will ensure that all policies and procedures are in place and that the practice is compliant with statutory requirements at all times, as well as being responsible for coordinating required policy reviews across the practice.

    Please note that this position is for 20-30 hours a week.

    Main duties of the job

    You will ensure that all systems related to human resourcemanagement are current, effective and compliant with legislation, contribute tothe ongoing success of the practice and analyse and identify any challenges forimprovement

    You will line manage and work in cooperation with the ManagementSupport Officer (MSO) for HR and Education, providing general administrativesupport to the organisation ensuring efficient day to day management of thesurgery.

    About us

    Lion Health is a GP Surgery based in Stourbridge that provides a caring, compassionate and considerate service to 30,000 patients within the surrounding area.

    Benefits to you:

  • NHS pension scheme
  • On-site gym
  • On-site, free parking
  • Sick pay
  • Annual leave
    • Job description

    Job responsibilities

    The post holder will:

    Operational Responsibilities

  • Provide written and verbal advice, support and guidance to managers and staff for all aspects of HR within capability, sourcing advice and updates where required/out of area of expertise
  • Act as a trusted advisor to all staff
  • Act as the responsible manager for all HR matters including sickness absence procedures, disciplinary or conduct meetings, employee assistance queries, recruitment and compliance.
  • Attend management meetings to report and address any issues, whilst also providing advice and guidance
  • Implement and develop HR best practice initiatives aligned with overall business strategy
  • Take a lead role in key HR projects as required
  • Communicate, develop and update practice policies and procedures in line with legislations and organisational requirements
  • Maintain up-to-date HR documentation, ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed
  • Ensure that all staff are legally employed and they meet the necessary employment standards
  • Assist recruitment processes such as advertisements, advising managers, drafting person specifications and job descriptions, reviewing various recruitment processes, DBS checks
  • To support and advise any changes to terms and conditions and policies with business justification
  • Line manage the MSO HR, including support, appraisal, approving annual leave, reviews, providing feedback
  • Work closely with the MSO HR to manage and oversee the daily operations of the HR department, acting as a point of escalation
  • Co-ordinate (if required in absence of MSO HR) and administer payroll to the specification of the payroll provider in order for the provider service to manage payroll and pension services. This will also include reporting sickness, overtime, change of hours and rate of pay, new starters and leavers.
  • Ensure statutory legislation is followed for National Minimum Wage and Employer Pension Contributions
  • Co-ordinate sickness absence processes, to include meeting and discussing absences with managers and employees providing support and improvements. This can comprise of advising reasonable adjustments, producing risk assessments, Occupational Health referrals.
  • Develop and implement effective staff appraisal and monitoring systems alongside practice/operations managers
  • Be responsible for planning ahead for the following year with regards to calculating annual leave for all employees
  • Process and provide guidance and support for staff pre, during and post maternity/paternity
  • Liaise with outside agencies
  • Co-ordinate and support work experience applicants
  • Co-ordinate and support practice education projects (registrars, nursing students etc)
  • Co-ordinate the recruitment of staff and provide a general personnel management service.
  • Ensure that all staff are legally employed and they meet the necessary employment standards.
  • Initiate, co-ordinate, deliver (where appropriate), record and monitor all staff training and update Operational management team on relevant legislation/areas of knowledge
  • Lead by example and at key points there may be a requirement to support the practice when requested with duties such as reception calls or providing support to key projects to support other teams and practice goals.

    • Quality

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet organisational needs.
  • Effectively manage own time, workload and resources.

    • Contribution to the Implementation of Services

  • Apply Practice policies, standards and guidance.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Understand the impact of employment legislation upon operations within the Practice.
  • Carry out robust record keeping arrangements which are compliant with the practice retention policy.
  • Liaise with and report to the Partners and the Management team.
  • Provide an efficient administrative support service as required.
  • Have a working knowledge, and contribute to Surgery handbooks, internal policies and procedures and apply them.
  • Be conversant with and implement the Health and Safety at Work Act, Employment Law, The Data Protection Act and other legislation relative to the role.
  • Be conversant with the CQC outcomes and ensure they are complied with
  • Undertake any relevant training as required relating to organisational standards and changes to software or systems.
  • Develop harmonious and effective relationships across all practice teams and with patients.
  • Undertake effective professional development as necessary to keep up to date with current requirements and in line with Practice policy.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate and produce reports as required.

    • Infection Prevention & Control

    In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan or appraisal.

    THE ABOVE LIST OF RESPONSIBILITES IS NOT EXHAUSTIVE AND MAY BE SUBJECT TO CHANGE AFTER DISCUSSION WITH MANAGER WHERE APPROPRIATE.

    WORKING CONDITIONS

    The post holder will be required to use VDU frequently, for prolonged periods of time.

    Person Specification

    Qualifications

    Essential

  • 5 GCSEs or equivalent including maths and English
  • Recognised Microsoft Office Qualification ( ECDL) or demonstrable experience
  • HR qualification and/or relevant experience

    • Desirable

  • Chartered Institute of Personnel and Development Level 3 Foundation Qualification or above.

    • Qualities and Attributes

    Essential

  • Ability to communicate effectively with managerial budget holders
  • A demonstrable commitment to professional development
  • Ability to listen and empathise
  • Able to build an effective relationship with internal and external contacts
  • Ability to meet deadlines
  • A quality approach to work, including the initiative to contribute to ongoing development of systems and practices
  • Conscientious about detail, methodical and organised
  • Personal integrity
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to work as part of an integrated multi-skilled team
  • Adaptable, innovative, forward looking
  • Comfortable working to agreed objectives
  • Ability to work independently
  • Honest, caring and sympathetic

    • Other

    Essential

  • Able to work additional hours at peak periods with reasonable notice
  • Undergo DBS check

    • Knowledge and Skills

    Essential

  • An understanding of PAYE
  • A knowledge of the NHS pensions scheme
  • Sound knowledge of employment law, health & safety law and management of risk
  • Ability to collaborate with staff and other professionals
  • Excellent keyboard and computer skills
  • Good time management
  • Excellent communication (oral and written) and inter personal skills
  • Ability to prioritise workload

    • Experience

    Essential

  • Demonstrable experience of systems related to people management and appraisal system
  • Experience of supporting change management and redundancy processes
  • Administration experience to include management, development and operation of admin systems and procedures
  • Experience of payroll processes
  • Experience of utilising Microsoft office software
  • Experience of dealing with the public and professional organisations
  • (All with evidence of either being recent or regularly updated)

    • Desirable

  • Knowledge of Primary Care Education Strategy
  • Minimum of 3 years either in an HR
  • office or as a mixture of HR office and
  • practice experience
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