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Client Liaison Manager
3 weeks ago
Quest Search and Selection Ltd Milton Keynes, United Kingdom**The Company** · Quest Search and Selection are proud to partner an Entertainment Provider business that aims to create bespoke entertainment and experiences around the world. · Their retail department is responsible for developing customised merchandise for various clients thro ...
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Customer Liaison Manager
1 week ago
Hays Technology Wellingborough, Northamptonshire, United KingdomHays are looking for a Customer Liaison Manager for a claims management company based in the Northampton. · 38.5 p/wk, Monday to Friday and one in 4 Saturdays · Claims Management or Insracne preferred Ensuring that all customer complaints are thoroughly and fairly investigated ...
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Customer Liaison Technical Manager
2 weeks ago
Consilium Recruit Dunstable, United KingdomA large and growing food manufacturer is recruiting for a Customer Liaison Technical Manager / Specifications Technologist, on a permanent full-time basis. Based in Dunstable, Bedfordshire you will play a key role in the writing of customer specificationsand liaising with custome ...
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Customer Liaison Administrator
3 weeks ago
DG Partnership Ltd Wellingborough, United Kingdom**Customer Liaison Administrator - £20, Benefits - Wellingborough** · **The Role · Do you want to join a company that offers great opportunities for personal and professional growth? Do you have a strong work ethic with excellent communication skills? If so, we have the perfect o ...
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Volvo Group Wellingborough, United KingdomRegional Management Support Partner/Executive Assistant · **Location**:Wellingborough, GB, NN8 6AQ**Position Type**:Professional**Regional Management Support Partner** · - Hybrid/Wellingborough- Salary up to £35k dependent upon experience + Bonus- Monday to Friday 0830hrs to 1630 ...
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Head of Facilities Management
2 weeks ago
Candidate Source Limited Wellingborough, United Kingdom Full timeHEAD OF FACILITIES MANAGEMENT · Based at HMP Five Wells, Wellingborough, NN8 2NG · Full Time, £59,120 per annum · Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts. · Rarely does an opportu ...
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Com Whole Goods Representative
2 weeks ago
Cummins Wellingborough, United KingdomWe are looking for a talented COM Whole Goods Representative to join our team specializing in Supply Chain Planning for Distribution Business Segment in Wellingborough. · This is a permanent contract working 37.5 hours per week. Monday - Friday, flexible hours, core hours 9am-3pm ...
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Workshop Controller
3 weeks ago
Clemence Rogers Recruitment Wellingborough, United KingdomWorkshop Controller - Wellingborough · Clemence Rogers are currently recruiting for a Workshop Controller to join a well established Commercial Vehicle based in Wellingborough · Key Responsibilities: · - Primary operational liaison between workshop and service team · - Supervise ...
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Accounts Assistant
2 weeks ago
Double R Glass & Roofing Systems Ltd Wellingborough, United KingdomDouble R Glass & Roofing Systems Ltd is a well established manufacturer of home improvement products operating throughout the UK from our base in Wellingborough. · We are seeking an Accounts Assistant to join our successful Finance Team. This is a broad role encompassing many asp ...
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Com Whole Goods Representative
2 weeks ago
Cummins Inc. Wellingborough, United Kingdom**COM Whole Goods Representative** · **Description** · We are looking for a talented COM Whole Goods Representative to join our team specializing in Supply Chain Planning for Distribution Business Segment in Wellingborough. · This is a permanent contract working 37.5 hours per we ...
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Nights Only Security Officer
3 weeks ago
Samsic UK Wellingborough, United KingdomJob Description · - Shift Pattern: · - Pay Rate: £ Overtime Available · - Employee Status: Permanent/ Full Time · - Location: Woolaston · **Duties of a Security Officer will include**: · - "Meet and Greet" · - Answer all enquiries courteously and professionally · - Manage all sy ...
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Sunday Only Security Officer
3 weeks ago
Samsic UK Wellingborough, United KingdomJob Description · - Shift Pattern: Sunday only + overtime · - Pay Rate: £ Overtime Available · - Employee Status: Permanent/ Full Time · - Location: Woolaston · **Duties of a Security Officer will include**: · - "Meet and Greet" · - Answer all enquiries courteously and professio ...
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Customer Liaison Officer
3 weeks ago
Ascendant Recruitment Wellingborough, United Kingdom**Customer Liaison Officer** · **Wellingborough** · **Salary £23,998** · **Monday - Friday (37.5 hours / week) + 1 in 4 Saturday ** · Are you committed to providing a first-class service to customers? Do you have at least one year's customer service experience? Are you a good dec ...
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Hygiene Operative
2 weeks ago
Whitworth Bros Ltd Wellingborough, United KingdomReporting to the hygiene and facilities manager, you will be responsible for all aspects of hygiene, food safety and general cleanliness of the site. · You will take responsibility and pride for your work area; you will be proactive in identifying areas of continuous improvement. ...
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Night Shift Hygiene Operative
2 weeks ago
Whitworth Bros Ltd Wellingborough, United KingdomReporting to the hygiene and facilities manager, you will be responsible for all aspects of hygiene, food safety and general cleanliness of the site. · You will take responsibility and pride for your work area; you will be proactive in identifying areas of continuous improvement. ...
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Senior Administrative Officer
2 weeks ago
Ministry of Justice Wellingborough, United KingdomSalary 1 · - £24,228 - £30,208 · Number of jobs available 1 · - 1 · Detail of reserve list 1 · - 12 Months · Region 1 · - East of England · City/Town 1 · - Wellingborough · Building/Site 1 · - NPS 20 OXFORD STREET WELLINGBOROUGH, NN8 4HY · Grade 1 · - Other · Organisation Grade f ...
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Community Outreach Worker
3 weeks ago
Family Support Link Wellingborough, United Kingdom**Principal Objective of - Family Support Link** · Family Support Link is a dedicated service in Northamptonshire, providing free and confidential support to family members, carers, and loved ones affected by another's substance misuse. Committed to empowering individuals and fos ...
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Senior Administration Officer
1 week ago
HM Prison & Probation Service Wellingborough, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Other- NPS Pay Band 3 National**Contract type**: · - Permanent**Type of role**: · - Administration / Corporate Support* ...
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Grounds Maintenance Operative
2 weeks ago
Pinnacle Group Wellingborough, United Kingdom**Grounds Maintenance Operative **(2374)****: · **Overview**: · **Ref**: · 2374 · **Salary**: · £ £10.50/hour · **Location**: · - United Kingdom - England - East Midlands - Northamptonshire - Wellingborough · **Contract Type**: · Contract · **Posted**: · 22 March 2023 · Pinnacle ...
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Senior Administrative Officer
2 weeks ago
HM Prison & Probation Service Wellingborough, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Other- NPS Pay Band 3 National**Contract type**: · - Fixed term**Length of employment**: · - For a period of up to 12 m ...
Customer Liaison manager - Wellingborough, United Kingdom - Hays Technology
Description
Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.38.5 p/wk, Monday to Friday and one in 4 Saturdays
Claims Management or Insracne preferred
Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary.
Implementation and delivery of complaints strategies and policies across the business.
Ensuring that all departmental communication is of the highest standard, with the correct choice of communication channel.
Reviewing and improving templates and ensuring staff are fully trained and competent to perform their duties.
Ensuring the team are 'asking the right questions, in the right way, to get the right answer professionally' to resolve complaints efficiently and effectively.
Ensuring that customer service guidelines are embedded throughout the organisation in conjunction with departmental managers and with clients/customers.Identifying, through continuous improvement and customer feedback, potential company training requirements and making recommendations to improve customer service and assist in the reduction of repeat failures.
Acting as a point of escalation for complaint handling decisions outside the standard process.Ensuring that departmental complaint activity is undertaken within client, internal and regulatory timescales.
Carrying out root cause analysis of complaints and customer feedback and making recommendations for process improvement across the organisation.
Generating departmental reports and analyse KPIs for performance improvement.
Always promoting data security in and outside business, with strict adherence to DPA, GDPR and information security standards.
Managing responses to Subject Access Requests (SAR) in line with regulatory requirements.
Developing, improving and maintaining open and productive relationships with internal/external customers.
Undertaking regular meetings with stakeholders focusing and supporting the day-day pressures of the department.
Managing, developing, and motivating the customer liaison team to ensure performance, conduct, training and HR requirements are managed accordingly.
Operating as part of the management team, working to improve service provision, departmental infrastructure, resources, systems, standards, and processes across the organisation.
Completing duties as required from time to time by the Senior Management Team and Directors.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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