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Second Line Support
3 weeks ago
Careers Plus Middlesbrough, United Kingdom**2nd Line Support Engineer - Hybrid working - Salary of 27k** · We are working with one of our clients, based here in the North East, who are looking for a 2nd Line Support Engineer to join their team · **Key skills**: · - Experience of working on server projects · - Minimum of ...
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1st Line Support
3 weeks ago
activ8 recruitment Greatham, United Kingdom**1st line support technician** · **Up to £27k per annum** · **Wellness Package** · **Office Based** · We are recruiting for a 1st line support technician to join a leading managed IT services and telecoms business specialising in M365, hardware, telecoms, cyber security, and con ...
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2nd Line IT Support Analyst
1 week ago
Metier Recruitment Middlesbrough, United Kingdom2nd Line IT Support Analyst. Up to £30K + On call. 25 Days holiday + statutory bank holidays. · Our client is looking to recruit an IT Service Desk Analyst. The role will be part of the Service Desk and will report to the IT Service Desk Team Leader. · Key tasks will include: · - ...
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2nd Line IT Support
1 week ago
activ8 recruitment Greatham, United Kingdom**Up to £31,000 per annum** · **Wellness Package** · **Office Based** · We are recruiting for a 2nd line support technician to join a leading managed IT services and telecoms business specialising in M365, hardware, telecoms, cyber security, and consultancy. · The 2nd line suppor ...
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1st Line Support Analyst IT Helpdesk
11 minutes ago
Service Care Solutions - Housing Middlesbrough, United Kingdom**Job Title: 1st Line Support Analyst** · **Work Pattern: 37 hours per week** · **Type: Permanent** · **Location:Middlesbrough TS2** · **Salary: £23,369 per annum** · **Purpose of the role -** · **Job Role -** · - To fulfil the requirements as set out within the Tier 6 profile · ...
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1st Line Support
2 days ago
Matt Burton Associates Sedgefield, United Kingdom**Location**: · Full time office based(sedgefield) · **Position**: · Desktop Engineer(3 Month Contract) · **Key Responsibilities**: · - Diagnosis and resolution of escalated technical issues to a resolved state. Follow on creation of problem records to resolve any appropriate roo ...
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First Line Support
1 week ago
Extension Recruitment Chester-le-Street, United KingdomOur client, Komatsu UK, is one the world's largest OEM manufacturers with manufacturing sites worldwide, including a large production facility in the North East. They are currently seeking a highly motivated First Line Support. Reporting to the Deputy General Manager for Europe, ...
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1st Line Support
1 week ago
Extension Recruitment Gateshead, United KingdomOur client, Komatsu UK, is one the world's largest OEM manufacturers with manufacturing sites worldwide, including a large production facility in the North East. They are currently seeking a highly motivated 1st Line Support. Reporting to the Deputy General Manager for Europe, yo ...
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1st Line Support
1 week ago
ScS Sunderland, United Kingdom**Description**: · We have an exciting opportunity available for an experienced 1st Line Support Technician to join our IT team. · This is an extremely important role which provides 1st line technical support to all ScS Employees for all IT related enquiries. · The opportunity wi ...
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First Line Support
3 weeks ago
Stopford Street, United Kingdom**The Role** · As a member of our support team, you will work with organisations of all shapes and sizes. You will have strong customer service and communication skills with the ability to communicate clearly, be highly flexible, be able to respond quickly and work as part of our ...
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1st Line Support
2 weeks ago
Venn Group Durham, United KingdomAn NHS organisation in the North East has approached Venn Group to secure an enthusiastic Stores Officer assist their busy team in the North East. · IT Stores Officer · - To provide consistent high quality logístical support services · - Responsible for ensuring the timely record ...
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1st Line IT Support Technician
1 day ago
Comfy Group Middleton, United Kingdom**Location**: Middleton M24 2RW with frequent travel to other Manchester sites. Hybrid after initial on-site inductions. · **Contract Type**: Permanent · **Hours**: Full Time, 9am to 5pm Monday to Thursday / 9am to 3pm Friday · **Salary**: Circa £25,000 per annum plus competitive ...
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1st Line Support Technician
3 weeks ago
SOM-3 RECRUITMENT LIMITED Sunderland, United Kingdom**Role**: IT Support Technician · **Salary**: £21, % bonus scheme + benefits package · **Location**: Tyne & Wear, Sunderland (onsite 5 days per week) · **Do you have a passion for Information Technology with an excellent phone manner?** · This is a great opportunity if you are re ...
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1st Line Support Desk
2 weeks ago
Nigel Wright Group Sunderland, United KingdomTHE OPPORTUNITY · An exciting opportunity has emerged to join the First Line Support Desk at a leading energy distribution company based in the North. Initially, this role is offered as a 3-month Fixed Term Contract position, with strong indications of it transitioning into a per ...
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1st Line Technical Support
2 weeks ago
ADNS Group Gateshead, United Kingdom1st Line Technical Support · ADNS Group are currently looking for an enthusiastic, driven and confident individual to join our expanding Technical Support Team. This fantastic opportunity involves providing technical support to our customers throughout the North East · **Role ove ...
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3rd Line Support Administrator
1 week ago
Akkodis North Yorkshire, United Kingdom**3rd Line Support** · **£44,000 - £45,000** · **Permanent + Benefits Package** · **York** · About Akkodis · Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, En ...
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2nd Line Technical Support
3 weeks ago
Ada Meher Middlesbrough, United Kingdom Permanent, Full time2nd Line Technical Support | £30,000 | Middlesbrough | On-site · My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user e ...
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2nd Line Technical Support
1 week ago
Ada Meher Middlesbrough, United Kingdom Full time2nd Line Technical Support | £30,000 | Middlesbrough | On-siteMy client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user expe ...
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2nd Line Technical Support
1 week ago
Ada Meher Middlesbrough, United Kingdom Full time2nd Line Technical Support | £30,000 | Middlesbrough | On-siteMy client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user expe ...
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2Nd Line Technical Support
1 week ago
Ada Meher Middlesbrough, United Kingdom £30,0002nd Line Technical Support | £30,000 | Middlesbrough | On-site · My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user ...
2nd and 3rd Line IT Support - Middlesbrough, United Kingdom - Ada Meher
Description
2nd Line Technical Support | £30,000 | Middlesbrough | On-siteMy client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed.
Respond to incoming requests and report issues via chatbot, telephone, or ticketing system.Efficiently escalate issues to the 3rd Line support team when necessary.
Collaborate with account managers to identify opportunities for enhancing customer retention and platform satisfaction.
Proven experience in IT support or a related field.
The company also focuses on fostering a warm and welcoming work environment and provides bonuses and incentives to reward you for your hard work.