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    Customer Success Consultant - United Kingdom - Frontline Performance Group

    Frontline Performance Group
    Frontline Performance Group United Kingdom

    1 week ago

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    Description

    Note:
    This is a remote position based out of the UK .

    Preference will be given to candidates with leadership experience in the hospitality sector, particularly in roles such as Front Office Manager.

    Join FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we've perfected the art and science of optimizing frontline performance.

    The unique artistry of our inspiring FPG team with the cutting-edge science of our proprietary technology, IN-Gauge – we have set the benchmark in technology and training.

    Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.

    FPG Customer Success Consultants are exceptional individuals that embodies excellence in account management and customer success.

    You possess the rare ability to influence at all levels, whether you're engaging senior leadership, nurturing aspiring managers, or empowering the frontline staff.

    You have the ability thrive in a dynamic SaaS environment, where your expertise is instrumental in supporting client's performance potential.

    Your presentation and facilitation skills, both in-person and in virtual settings, are highly effective, leaving the audience inspired with lasting impact.

    Building and maintaining robust client relationships is second nature to you. Your critical thinking, empathy, self-awareness, and unwavering teamwork make you a valuable asset.

    You excel in time management and prioritization, ensuring every task is well executed and aligns with the mission to maximize frontline performance.

    You may have held in the hotel industry positions such as Front Office Manager, Front Desk Manager or Front of House Manager.

    Join us and be a part of a team that's passionate about unlocking potential and elevating performance.

    As a Customer Success Consultant at FPG, your role is pivotal in ensuring that each customer embarks on their journey with us successfully.

    This process includes immersive live virtual delivery sessions that unveil the FPG Foundation Framework – the formula for success in the FPG program.

    Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success.

    You will also manage a portfolio of accounts. Here, your primary objective is to ensure the sustained success of The Foundation Framework and client performance. Each client's incremental revenue performance, coupled with the framework, is the metric by which FPG measures success.

    As the voice of the customer, you will be at the forefront of advocating for our clients, proactively driving the adoption of The Foundation Framework and maintaining a strong focus on customer retention.

    You will cultivate and nurture client relationships, ensuring they receive the support necessary to achieve maximum impact. Drive the implementation and ongoing maintenance of The Foundation Framework
    Promote and support the adoption and utilization of the IN-Gauge software platform
    Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
    Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

    Bachelor's Degreeis preferred, with a track record of working in a performance results-focused environment
    ~3 to 5 years of experience in the hospitality industry
    ~ Leadership experience in the hospitality industry, such as Front Office Manager,highly preferred
    ~ Exhibits a high level of polish and poise in all interactions
    ~ Capable of compelling written and verbal communication, catering to both technical and non-technical audiences
    ~ COMPENSATION
    We offer a full range of benefits to all regular, full-time employees and their qualified dependents as outlined below:
    Pension Scheme
    Health Insurance
    Annual leave - 25 days
    Annual company paid holiday during Christmas week.
    Work from home flexibility
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