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    Customer Advisor Training - Cardiff, United Kingdom - Everyday Loans Group

    Everyday Loans Group
    Everyday Loans Group Cardiff, United Kingdom

    5 days ago

    Default job background
    Description

    We are looking for some contractors with excellent customer service skills? Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts.

    Winners of MoneyFacts Best non-mainstream lender for the last five years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you and there may be the opportunity to go permanent You will be provided with full training and development to give you every opportunity for success.

    The Customer Service Advisor is directly responsible for dealing with customer queries around the Scheme of Arrangement that the company is currently undergoing.

    The Customer Service Advisor will work closely with customers to understand the reason for their call, help to answer any queries they have via telephone calls, emails, SMS or post and provide a high level of customer service.

    To establish the customer's reason for calling and help with any queries they have. To support the Scheme of Arrangement by conducting a review of customers bank statements
    The Advisor will be expected to work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes
    The Advisor will be required to meet both individual and team targets each month and therefore should be a team player, supporting colleagues and sharing best practice across the team to deliver improved performance or customer outcomes
    We will provide full training and your salary will be £10.42 per hour and you will accrue holiday. These roles have the potential to offer you permanent roles with excellent benefits.
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