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Reigate

    Customer Experience - Reigate, Surrey, United Kingdom - Mulberry Recruitment

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    Customer Services Support Agent Location:
    Reigate
    My client based in Reigate is looking for a Customer Services Support Agent to join their team.

    you will be the first point of contact for customers providing 1st line technical support as well as dealing with other enquiries such as invoice and contract queries.

    You must have attention to details and have a passion for providing customers with an exceptional service. Manage a variety of queries from start to completion including Billing and service-related matters.

    Accurately triaging all tickets and passing to relevant support team for those not resolved by Customer Services & Support.

    Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
    Ensure constant improvement of customer experience and Service Assurance knowledge.
    Manage process for communicating service affecting issues to the organisation and our clients.

    To ensure Service Level Agreements (SLAs) are adhered to and that are customers are consistently satisfied with the service we provide.

    Passionate about the Customer Experience and delivering excellent service.
    Strong customer service skills.


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