- To ensure that all customers and internal parts needs are dealt with promptly and courteously responding immediately to requests for parts
- To be continuously and consistently conscious of customer needs providing at all times the highest level of courtesy and service, and promote customer satisfaction and dealership CXI rating
- To be fully aware and adhere to the usual trading terms and account procedures of the dealership
- To ensure that parts are correctly checked against delivery notes and that they are binned accordingly before the delivery note is signed
- To ensure that the work area is kept to a high standard of cleanliness and that Health and Safety and COSHH requirements are adhered to all times
- To maintain up-dated displays at all times providing high quality merchandising of parts and accessories
- To ensure that all exchange and warranty units are returned to the parts department and prepared and returned in the prescribed manner
- To maintain a surcharge ledger (exchange / core parts)
- To ensure that all chargeable cases are returned to the company so that suitable credit can be gained
- To participate in personal development and attend training courses both internally and externally
- To ensure that all procedures for handling cash, credit / debit card accounts are fully adhered to in accordance with the company policies
- To ensure data capture is accurately entered on CRM systems
- To report any stock damage or stock losses to the manager without delay
- To pack and load parts correctly and be acquainted with all dispatch methods
- To maintain great working relationships with colleagues in other departments
- Be prepared to undertake hours of work to suit the business
- Manufacturer training provided to support career progression
- Additional leave service loyalty scheme (3yrs / 5yrs / 7Yrs / 10yrs)
- Purchase holiday scheme (Holiday +)
- Free Class IV MOT per year
- Referral bonus if you introduce your friends (£500 non technician roles) / £1500 (Technician roles)
- Paternity pay – Full 2 weeks pay, no qualifying period
- Service and parts discounts for employees
- Good analytical skills
- Good telephone manner
- Attention to detail
- Problem solving skills
- Organisational and administration skills
- Experience in a similar role/Experience of truck, or related industry
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Parts Advisor - Heathrow, United Kingdom - JLB Recruitment Ltd
Description
Are you an experienced HGV Parts Advisor who is seeking a part time role with no weekends? - Monday to Friday 1.00pm to 6.
00pm Part time role availableOur client are seeking an experienced truck/HGV parts person at our busy Heathrow base, to join a proactive team of talented and dedicated professional parts people.
The successful candidate will work with our busy and knowledgeable technicians, who require a first class service in order to fulfil their role in providing timely repairs to client vehicles.
Candidates will be self starters, driven, have a genuine interest in commercial vehicles, be experienced in the commercial vehicle parts industry and keen to progress in our ever growing operation.
Working with world renowned brands that provide ongoing training, your role will be to ensure that relevant parts and sundries are ordered, monitor the progress of those orders and provide updates to the technicians where relevant.
Hours - 25 hours per week 1.00pm to -00pm NO WEEKENDSResponsibilities include:
Benefits:
Required competencies:
Required experience:
Authority Limits:
No implied authority, unless directed by supervision or management
No authority to:
Grant credit beyond defined company policy
To Order parts beyond defined company policy
Computer skills:
CD-UK / Kerridge:
Preferred.
Microsoft Office:
Preferred
Education:
Good basic secondary education
Full driving licence
English:
Fluent
Salary £28,000.00 PRO RATA plus BONUS
