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    Administrator - Training Provided - Hybrid Remote - Leeds, United Kingdom - NHS Digital

    NHS Digital
    NHS Digital Leeds, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description
    Identity Verification Administrators - NHS Login

    Identity Verification Administrators - NHS Login

    Advertising Salary Salary Details:
    Permanent
    Duration of Fixed Term Contract Duration of Fixed Term Contract
    Full-time, flexible working options considered

    Additional allowances:

    Additional allowances:
    Additional hour payments for evening and weekend work (Standard T&Cs)


    Careers Site Advertising End Date Closing Date:

    NHS login is a key service that has been created by the NHS for patients and the public to provide a safe, secure, and re-usable way to access multiple digital health and social care services through a convenient single login.

    NHS login can be used by the public to securely access their health and care information wherever they see the NHS login button including the NHS App.

    People can use NHS login to prove who they are safely and securely and, in most cases, without the need to visit their GP.


    The role of the ID Verification team is to provide critical operational management in processing ID Verifications of citizens, allowing them access to digital health and care services.


    ID Verification Administrators work closely within a team of up to 20 ID Verification Administrators comprising of permanent and contingent labour resources.

    Working on rotating shift patterns between 06.00 Mon-Sun inclusive, 365 days per year including public holidays.


    Successful applicants are expected to spend, on average, at least 40% of their time working in-the Leeds office in person.


    The team covers ID Verification but also other technical specialisms such as Quality Assurance, Complex Cases, Training, Safeguarding and Potential Fraud referrals.

    Measured and managed against Service Levels and Key Performance indicators for security, productivity, quality, and attendance.


    Confidentiality and data security is at the heart of everything we do and ID Verification plays a crucial part in ensuring we manage patient data effectively as well as providing a user-friendly service.


    We now have an opportunity for an Identity Verification Administrator to join our team to help us ensure we provide the best possible service to our users.


    Processing ID verification checks for citizen applications for the NHS Login service adhering to strict security, quality checks, whilst adhering to targeted service levels and key performance indicators for performance, productivity, and quality.

    Become competent and a subject matter expert in processes/procedures and documents for c300 ID Documents worldwide for clarity, security, and validity checks.

    Accurately compare data from ID documents with user's information from the Personal Demographics Service to ensure applicants do not gain access to other patient records.

    Support other technical specialisms such as Quality Assurance, Complex Cases, Training, Safeguarding and Potential Fraud referrals as and when needed.

    Maintain quality standards across the ID Verification Team, adhere to processes and procedure.
    Support the development and maintenance of internal resources, control systems and risk management systems.
    Perform training and development duties to less experienced team members.

    Experience working within a strict compliance focussed environment, handling large amounts of highly confidential personal data, ensuring procedures, protocols and toolkits are followed and adhered to.

    Proficient with Microsoft Office applications and comfortable learning new packages and systems
    Excellent team working skills, able to work closely and support colleagues through mentoring or training

    Please note these roles are all working on rotating shift patterns between 06.00 Mon-Sun inclusive, 365 days per year including public holidays.

    Candidates need to be able to work from our Leeds office when required.

    Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

    NHS England leads the NHS in England to deliver high quality care for all.

    We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.

    This includes improving the health of the population and the quality of care, tackling inequalities, and delivering care more efficiently.

    Our outstanding teams are passionate about technology and public service, making use of everyone's skills to improve people's lives.
    We collaborate to deliver world class tech and intelligence, so come and join us.

    We are committed to sustainability, diversity and inclusion; To find out more about the type of work we do, please take a look at our website.

    we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working.

    Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

    flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
    27 days annual leave increasing to 33 days with service
    a generous pension (with our contribution equal to 23.NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
    employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

    You can find more information about Agenda for Change pay rates here Pay scales for 2023/24 | NHS Employers .

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