-
Regulatory Delivery Analyst
2 weeks ago
Thames Water Reading, United Kingdom**Who are we?** · Thames Water is the UK's largest water and wastewater company with over £2 billion in annual revenues and over £1 billion per annum invested in our network. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through32 ...
-
Service Delivery Analyst
1 week ago
eflow Global Reading, United KingdomCompany Overview · eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. · Following a success ...
-
Service Delivery Analyst
3 weeks ago
eflow Global reading, United KingdomJob DescriptionCompany Overview · eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. · Followi ...
-
Service Delivery Analyst
3 weeks ago
eflow Global Reading, United KingdomCompany Overviewneflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. · Following a successful f ...
-
Service Delivery Analyst
4 weeks ago
eflow Global Reading, Berkshire, United KingdomCompany Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful fundi ...
-
Service Delivery Analyst
3 weeks ago
eflow Global Reading, Berkshire, United KingdomJob Description · Company Overview · eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. · F ...
-
Regulatory Delivery Analyst
6 days ago
Thames Water Reading, United Kingdom**Who are we?** · Thames Water is the UK's largest water and wastewater company with over £2 billion in annual revenues and over £1 billion per annum invested in our network. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through32 ...
-
Service Delivery Analyst
4 weeks ago
SSE Reading, Berkshire, United Kingdom Full timeSSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable ...
-
Service Delivery Analyst
3 weeks ago
SSE PLC Reading, Berkshire, United Kingdom Full timeSSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable ...
-
IT Service Delivery Analyst
2 weeks ago
Index Recruitment Ltd Oxford, United KingdomJob Description · The IT service delivery team is responsible for the smooth introduction of new IT systems and initiatives into the plant as well as providing the guidance and steering for all IT operational topics utilising the ITIL framework. Below are some of the main aspects ...
-
ITIL Service Delivery Analyst
2 weeks ago
eflow Global Reading, Berkshire, United KingdomBuilt on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. · Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and ...
-
Service Delivery Analyst
1 week ago
Haven Holidays Hemel Hempstead, United KingdomService Delivery Analyst - Herts · Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre. · 1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR · Job DetailsService Delivery Analyst · Location: Hem ...
-
Service Operations and Delivery Analyst
5 days ago
VODAFONE LIMITED Newbury, United KingdomJob Title: Cyber Service Operations/Delivery Analyst · Location: UK · Band: H · Job Purpose · As a Cyber Service Operations/Delivery Analyst, who will support the Cyber Service Operations/Delivery Manager in managing the lifecycle of services from design through to implementation ...
-
Service Operations and Delivery Analyst
2 weeks ago
Vodafone Newbury, United KingdomJob Title: Cyber Service Operations/Delivery Analyst · Location: UK · Band: H · Job Purpose · As a Cyber Service Operations/Delivery Analyst, who will support the Cyber Service Operations/Delivery Manager in managing the lifecycle of services from design through to implementati ...
-
Business Analyst, Payroll Experience Essential
3 weeks ago
Carrington Recruitment Solutions Ltd Reading, United Kingdom**Senior Business Analyst, Global Payroll, Reading, Mainly Remote** · Senior Business Analyst required to work for a Professional Services company based in Reading. However, due to Covid-19, this will be practically all remote. You will travel to Reading on the 'odd' occasion, bu ...
-
Group Head of Analytics
3 weeks ago
SSE Reading, United KingdomSSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £12.5 billion in low carbon projects over the next 5 years, we have significant growth plans and are well on our way to achieving our ambition to build a world that's mo ...
-
Head of Performance and Delivery
3 weeks ago
Aldermore Bank PLC Reading, United Kingdom**Aldermore Group - why we exist** · **Let us tell you a bit about us** · We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business fina ...
-
Senior Consultant
4 weeks ago
SHRUM Consulting Services Reading, United Kingdom**Oracle HCM Cloud Analyst - Remote working in UK** · **Location**: READING, UK · **Oracle HCM Cloud Analyst - Required Profile**: · - Design and configure Oracle HCM solutions to meet client requirements. · - Participate in all phases of the project lifecycle, including requirem ...
-
Join Our Digital Transformation at
4 weeks ago
Thames Water Reading, United Kingdom**"Welcome to Thames Water's Digital Transformation Talent Event"** · **An opportunity to meet our Digital team and find out more about why it is an incredibly exciting time to join us:** · **Date**: 8th February 2023 · **Time**: 17:30 to 19:00 · **Place**: Mal Maison, 18-20 Stat ...
-
Cybersecops Team Lead
4 weeks ago
BPM Tech Reading, United Kingdom**CyberSecOps Team Lead** · **Reading/Hybrid working** · **£60K-£67K** · My client, who are a large financial services organisation, are looking for a Cyber Security Operations Team Leader to join their team. The Cyber Security Operations Team Leaders role is to ensure that effec ...
Service Delivery Analyst - Reading, Berkshire, United Kingdom - eflow Global
Description
Company Overview
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part of our expansion plans, we are actively recruiting talented individuals who want to progress and develop their career in a fast-paced tech company.
Role Description
We are seeking three highly motivated and detail-oriented Service Delivery Analysts to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.
Key Responsibilities
1) Client Onboarding: Ensuring timely onboarding of clients across our platforms whilst working on multiple onboardings in tandem.
2) Client Communication and Support - Serving as the primary point of contact for clients during the onboarding process. Along with maintaining regular communication with clients to provide updates, gather feedback, and address any concerns or questions they may have.
3) Project Ownership from Initiation to Completion -Taking complete ownership of client onboarding projects from initiation to completion and ensuring all tasks are executed to agreed project timelines and quality standards.
4) Data Issues Resolutions - Reviewing the client's provided data using internal software to identify anomalies and missing information. Working with the client to resolve data issues that may block the client's onboarding. Understanding the functionality of our internal systems and identifying how these functions may aid in the client's onboarding and longevity of a client system.
5) Team and Interdepartmental Collaboration - Working effectively as part of the onboarding team, contributing to team goals and objectives. Actively participating in weekly internal calls to provide updates on client onboarding progress and discuss any challenges or blockers.
6) UAT Handover - Completing the UAT Handover with the client, delivering training calls and covering key information required to use their system. Ensuring all agreed deliverables accurately reflect the scope of work and UAT system delivered for each project.
7) Issue Investigation & Resolution -Raising any issues with client data to ensure that our requirements are met. Being able to conduct basic reviews of the product and raise any product enhancements to the relevant teams internally.
Career Progression
This role offers a clear career path for growth within the organisation. The progression is as follows:
1) Service Delivery Analyst (Current Role) - Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use and support of the systems
2) Lead Service Delivery Analyst -Provide mentorship and support to peers. Assist in training new team members. Serve as an immediate escalation point for complex issues before involving Senior Analysts.
3) Senior Analyst -Take a leadership role in managing a team of analysts across different regions. Lead projects and contribute to process improvements. Act as an escalation point for critical issues before involving management.
Qualifications and Skills
Customer-centric with a commitment to providing exceptional service to clients.
Excellent verbal and written communication skills to effectively interact and build relationships with clients and internal stakeholders.
Self-motivated with the ability to take ownership of projects from initiation to completion.
Strong organisational skills to manage multiple projects simultaneously.
Excellent time management and prioritisation skills to meet project deadlines.
High attention to detail to ensure accuracy and completeness of documentation.
Flexibility to adapt to changing priorities and requirements in a fast-paced environment.
Strong analytical and problem-solving skills to identify and address issues proactively.
Collaborative mindset with the ability to work effectively as part of a team.
Education level flexible - Bachelor's degree, A-level or appropriate vocational experience considered.
