-
Service Delivery Analyst
3 days ago
eflow Global Reading, United KingdomJob Description · Company Overview · eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Follow ...
-
Service Delivery Analyst
3 days ago
eflow Global Reading, United KingdomCompany Overview · eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful f ...
-
Service Delivery Analyst
3 days ago
eflow Global Reading, Berkshire, United KingdomCompany Overview · eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful ...
-
Service Delivery Analyst
1 week ago
eflow Global Reading, Berkshire, United KingdomCompany Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful fundi ...
-
IT Service Delivery Analyst
5 days ago
Steria Recruitment Oxfordshire, United KingdomIntelligent Resource Recruitment is working in partnership with a major Client in the UK. We are currently recruiting for a **Recruitment Advisorrole**to be Oxford, OX4 6NL based out · **Job Title:IT Service Delivery Analyst** · **Location: Oxford, OX4 6NL- Hybrid** · **Job Type: ...
-
Service Delivery Analyst
1 week ago
eflow Global Reading, Berkshire, United KingdomCompany Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful fund ...
-
Service Delivery Analyst
2 days ago
eflow Global Reading, Berkshire, United KingdomCompany Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful fund ...
-
IT Service Delivery Analyst
1 day ago
Index Recruitment Ltd Oxford, United KingdomJob Description · Internal The IT service delivery team is responsible for the smooth introduction of new IT systems and initiatives into the plant as well as providing the guidance and steering for all IT operational topics utilising the ITIL framework. Below are some of themain ...
-
ITIL Service Delivery Analyst
3 days ago
eflow Global Reading, Berkshire, United KingdomBuilt on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and tr ...
-
ITIL Service Delivery Analyst
1 day ago
eflow Global Reading, Berkshire, United KingdomBuilt on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and tr ...
-
Senior Business Analyst, Payroll Experience
1 week ago
Carrington Recruitment Solutions Ltd Reading, United Kingdom**Senior Business Analyst, Global Payroll, Reading, Mainly Remote** · Senior Business Analyst required to work for a Professional Services company based in Reading. However, due to Covid-19, this will be practically all remote. You will travel to Reading on the 'odd' occasion, bu ...
-
Business Analyst
1 week ago
Lorien Reading, United Kingdom**Finance Business Analyst - Junior** · - £40-50k base · - Great benefits package (pension, private medical and more) · - Offices based in Reading, Berkshire (Hybrid working) · - Great career progression prospects · Our client is a global B2B SaaS company with goals to be the "Ai ...
-
Maximo Analyst
1 week ago
Fusion People Ltd Berkshire, United KingdomSenior Maximo Analyst · Location: Hybrid (once/twice per week in Sandhurst office) · **Salary**: £60,000 - £70,000 + £5,250 car allowance + company benefits · Type: Permanent, 37.5 hours per week · Role purpose: · The role of the Senior Analyst is to lead a programme of works / p ...
-
Finance Business Analyst
5 days ago
Lorien Reading, United Kingdom**Finance Business Analyst - Junior** · - £40k base · - Great benefits package (pension, private medical and more) · - Offices based in Reading, Berkshire (Hybrid working) · - Great career progression prospects · Our client is a global B2B SaaS company with goals to be the "AirBn ...
-
Salesforce Business Analyst
6 hours ago
Stott & May Professional Search Limited Reading, United Kingdom Full timeSalesforce Business Analyst · My client seeks a Salesforce BA to join their dynamic team who are transforming businesses through technology. As a Salesforce Business Analyst, you will play a crucial role in bridging the gap between our clients' business objectives and the capabil ...
-
Commercial Finance Analyst
5 days ago
LHH Recruitment Solutions Reading, United Kingdom**Commercial Finance Analyst** · A business centred around improving education outcomes and accessibility worldwide is looking for a Commercial Finance Analyst to join their business. They are passionate about the impact education can have on transforming the lives of others and ...
-
Senior Commercial Finance Analyst
1 day ago
LHH Recruitment Solutions Reading, United KingdomLHH is working with a Reading based client, who are looking for a Senior Commercial Finance Analyst for a 12m FTC to join the team. The role reports into the UK Commercial Lead, and will work closely alongside and provide commercial support to UK-based budgetholders and stakehold ...
-
Servicenow Administrator
1 day ago
Polar Recruitment Reading, United Kingdom**ServiceNow Administrator - SC** · **6 month rolling contract (Inside IR35)** · **Up to £600 per day** · **This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an ServiceNow Administrator - SC on a highly secure site nea ...
-
Principal Safety Case Specialist
14 hours ago
AWE Plc Reading, United KingdomPrincipal Safety Case Specialist AWE are looking to expand our team within Safety Case Assessment. Acting as a Subject Matter Expert, your role will be pivotal in the assessment of nuclear, explosive and other major hazards. · Our safety case teams are at the forefront of a wide ...
-
Netsuite Consultant
5 days ago
Lorien Reading, United Kingdom**NetSuite Consultant** · - £55-65k base · - Great benefits package (bonus, pension, private medical and more) · - Offices based in Reading, Berkshire · - Remote working, occasional office visits may be required · Our client, are a global SaaS company with goals to be the "AirBnB ...
Service Delivery Analyst - Reading, United Kingdom - eflow Global
Description
Job Description
Company Overview
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance. Following a successful funding round, we are expanding globally with the vision to become the #1 partner for investment and trading compliance across the UK, EMEA and North America. As part of our expansion plans, we are actively recruiting talented individuals who want to progress and develop their career in a fast-paced tech company.
Role Description
We are seeking a highly motivated and detail-oriented Service Delivery Analyst to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.
Key Responsibilities
1) Client Onboarding: Ensuring timely onboarding of clients across our platforms whilst working on multiple onboardings in tandem.
2) Client Communication and Support - Serving as the primary point of contact for clients during the onboarding process. Along with maintaining regular communication with clients to provide updates, gather feedback, and address any concerns or questions they may have.
3) Project Ownership from Initiation to Completion -Taking complete ownership of client onboarding projects from initiation to completion and ensuring all tasks are executed to agreed project timelines and quality standards.
4) Data Issues Resolutions - Reviewing the client's provided data using internal software to identify anomalies and missing information. Working with the client to resolve data issues that may block the client's onboarding. Understanding the functionality of our internal systems and identifying how these functions may aid in the client's onboarding and longevity of a client system.
5) Team and Interdepartmental Collaboration - Working effectively as part of the onboarding team, contributing to team goals and objectives. Actively participating in weekly internal calls to provide updates on client onboarding progress and discuss any challenges or blockers.
6) UAT Handover - Completing the UAT Handover with the client, delivering training calls and covering key information required to use their system. Ensuring all agreed deliverables accurately reflect the scope of work and UAT system delivered for each project.
7) Issue Investigation & Resolution -Raising any issues with client data to ensure that our requirements are met. Being able to conduct basic reviews of the product and raise any product enhancements to the relevant teams internally.
Career Progression
This role offers a clear career path for growth within the organisation. The progression is as follows:
1) Service Delivery Analyst (Current Role) - Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use and support of the systems
2) Lead Service Delivery Analyst -Provide mentorship and support to peers. Assist in training new team members. Serve as an immediate escalation point for complex issues before involving Senior Analysts.
3) Senior Analyst -Take a leadership role in managing a team of analysts across different regions. Lead projects and contribute to process improvements. Act as an escalation point for critical issues before involving management.
Qualifications and Skills
Customer-centric with a commitment to providing exceptional service to clients.
Excellent verbal and written communication skills to effectively interact and build relationships with clients and internal stakeholders.
Self-motivated with the ability to take ownership of projects from initiation to completion.
Strong organisational skills to manage multiple projects simultaneously.
Excellent time management and prioritisation skills to meet project deadlines.
High attention to detail to ensure accuracy and completeness of documentation.
Flexibility to adapt to changing priorities and requirements in a fast-paced environment.
Strong analytical and problem-solving skills to identify and address issues proactively.
Collaborative mindset with the ability to work effectively as part of a team.
Education level flexible - Bachelor's degree, A-level or appropriate vocational experience considered.