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    Operations Training Analyst - London, United Kingdom - Dun & bradstreet

    Dun & bradstreet
    Dun & bradstreet London, United Kingdom

    2 weeks ago

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    Description
    Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. You will be joining a London based team providing support to UK Strategic sales teams.
    Providing support to sales teams by helping to resolve time consuming or complex contract or usage queries and invoice disputes
    Co-ordinating complex contracts on behalf of the Sales Team, across the supporting functions – inc legal, pricing (including international), product and finance
    Co-ordinating customer billing queries, including chasing customer purchase orders to enable a smooth billing/collections process
    Providing additional support to sales teams at key times (month/quarter/year ends or when sales team members are off sick or on vacation) to ensure that all deals are processed in timescales required
    Ensuring sales policy is adhered to and the sales process is understood and followed by all team members
    Ensuring that all relevant information in our CRM tool is up to date
    Providing support and training to sales teams on internal back-office systems
    Sales administrative tasks as required
    Ensuring compliance to D&Bs accreditations within the Sales and Commercial Operations functions.
    Maintaining the support and training of the "self-serve" Order creation process
    Ideally you will have 1+ years experience in a similar sales operations role.
    Excellent language and numerical skills. Candidates must show initiative, have the willingness and aptitude to work on multiple projects, and have a desire to learn
    Demonstrable experience of working with sales in an operations support function
    Excellent administration, planning and organisational skills.
    Effective and concise communicator both written and verbal with confident telephone manner
    Computer literate with an understanding of salesforce.
    An understanding of Data Protection, ISO and FCA regulatory requirements
    Ability to test and QA Data, Process and procedures using a structured and meticulous approach. #
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