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    Application Specialist - London, United Kingdom - SOAS University of London

    SOAS University of London
    SOAS University of London London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Full time - Permanent
    Description

    Job title: Application Specialist

    Department: I&T Directorate
    Contract Type: Permanent

    Salary: Grade 7 - £41,317 - £48,481 per annum inclusive of London Weighting.

    Location: Bloomsbury
    Hours: 35

    SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

    About the Department:

    The vision of the I&T Directorate is to build on SOAS' global standing in a rapidly evolving digital world and help every member of SOAS to achieve the digital experience which meets their needs simply and efficiently. As part of our digital transformation there are a number of key projects to be delivered over the next five years making this a great opportunity to develop your career. The directorate comprises ~45 permanent staff organised into three distinct areas, IT Service Delivery, Enterprise Applications and Business Change & IT Governance. The Enterprise Applications team, where this role is positioned, provides support for the key business systems and is responsible for identity management, integrations, reporting platforms and Web. This role sits across these areas to steer the technology solutions used by the organisation.

    About the Role

    A detailed role description is contained in the attached Job Description, below is a summary.

    You will join a team of 3rd line application specialists to support a range of student facing applications; working closely with Service Desk and 2nd line colleagues to ensure the smooth provision of core application solutions to end users. Day-to-day you will handle support tickets, work with end users, and work on projects to implement new services or major change.

    SOAS has a broad technical operating environment, the role holder will work with colleagues across I&T on areas such as:

    application support and development

    end user support via a service desk

    specification of data integrations

    testing application change

    technical documentation

    About you:

    You will need to demonstrate:

    relevant experience of supporting a wide variety of applications

    experience supporting a student record system is highly desirable

    experience of using MSSQL, Oracle or MySQL databases

    customer service experience

    problem solving skills

    the ability to manage customer queries and handle service desk tickets

    Please complete the Unbiased application form, upload a copy of your CV and supporting statement.

    Closing date: 20th May 2024

    Interviews to be held: 28th May 2024.

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