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    Application Support Specialist - London, United Kingdom - Picture More

    Picture More
    Picture More London, United Kingdom

    2 weeks ago

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    Description

    IT Application Support Specialist

    • London, Finsbury Circus
    • Day Rate Contract: £290 Per Day outside IR35
    • OUTSIDE IR35
    • 6 Month Contract
    • 37.5 hours per week, Monday to Friday, covering shift hours from 8 am to 6 pm
    • Hybrid working (60:40)
    • Team Size: Team of 4 on a shift Rota

    Are you a tech-savvy problem-solver with a passion for providing excellent customer service? We're looking for an IT Application Support Specialist to join a hybrid team in central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues.

    Essential Skills

    • ITIL (must-have)
    • Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in)
    • ServiceNow (for incident management)
    • Azure Virtual Desktop (AVD)
    • Microsoft Dynamics 365 (D365)
    • Office 365 Suite
    • Bespoke Application Support

    Your Responsibilities

    • As an Application Support Specialist, you will provide technical support for a bespoke Valuations platform and other business applications.
    • Maintain, update, and configure applications to ensure seamless operation.
    • Collaborate with your team and external partners to resolve technical issues.
    • Offer top-notch customer service, managing incidents and escalations efficiently.
    • Conduct testing on new and existing systems to ensure integrity and robustness.
    • Work with business stakeholders to understand their needs and suggest improvements to applications and processes.
    • Uphold ITIL framework guidelines to maintain high standards in service delivery.

    What We're Looking For

    • Strong communication skills (verbal and written).
    • Ability to work in a team environment and manage tasks independently.
    • Excellent time management and multi-tasking skills.
    • Logical thinking, reliability, and determination.
    • Experience in delivering high-quality customer service and collaborating in a small team.

    How to Apply

    To apply for this position, please submit your CV and cover letter.We look forward to receiving your application.

    #J-18808-Ljbffr
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